Qanisha Hamilton
Garland,TX
Summary
Attentive Shift Leader with three years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
7
7
years of professional experience
Work History
Shift Lead
HMSHost
Dallas, TX
12.2020 - 04.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted in training new line cooks on duties related to their position within the kitchen staff hierarchy.
- Maintained current knowledge of all menu items including preparation methods and ingredient content.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Trained new team members on proper meat and vegetable preparation techniques.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted cashiers with resolving customer complaints and inquiries.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Trained new cashiers on proper use of registers and store policies.
Sales Associate
Lady's Footlocker
Fort Worth, TX
02.2023 - 03.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
Material Handler
FedEx
Dallas, TX
09.2016 - 06.2018
- Operates mechanized ramp equipment, a majority of total time worked.
- Meets aircraft and transports packages and freight to sort and heavyweight areas. Assists in ensuring aircraft, vehicles and containers are loaded/unloaded in a safe and efficient manner including dangerous goods, in accordance with proper packaging and freight handling techniques.
- Ensures the safe, efficient buildup/breakdown of pallets. Ensures broken down freight is properly stored, staged and protected from the elements at all times.
- Properly handles packages covered by regulatory requirements, such as handling live animals and perishable goods.
- Separates packages by service type and destination, in accordance with established procedures. Reviews size and weight of packages to ensure conformance with service requested.
- Ensures all packages which cannot be sorted are staged as required in the operating plan, as needed.
Education
High School Diploma -
Crowley High School
Crowley, TX05-2015
Skills
- Operations Monitoring
- Performance Improvement
- Work Delegation
- Operations Management
- Cash Handling
- Training Assistance
- Client Service
- Customer Service Management
Timeline
Sales Associate
Lady's Footlocker
02.2023 - 03.2023
Shift Lead
HMSHost
12.2020 - 04.2023
Material Handler
FedEx
09.2016 - 06.2018
High School Diploma -
Crowley High School
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