Qendrim Shala
New York,NY
Summary
Loyal, tactical team builder and strategic planner with extensive background in the sales development representative role. Highly knowledgeable in the hospitality sector with selling to restaurants, bars, and grocery stores.
Overview
10
10
years of professional experience
Work History
Business Development Representative
Untappd, Inc. - Next Glass
05.2023 - Current
- Expanded B2B outbound business through effective network development, identifying new, and prospective clients.
- Prospected various verticals including bars, restaurants, breweries, liquor stores, grocery stores, festivals, and more
- Conducted 80+ outbound calls a day to decision makers of prospective businesses
- Maintained extensive knowledge of company products and services to provide top-notch expertise to owners and general managers.
- Managed customer relationships using Salesforce CRM software.
Sales Development Representative
Forward
02.2023 - 05.2023
- Owned the sales cycle at the Long Island site and region for one of the most premier Health-tech start ups in the country
- Determined client's needs based on sales calls and face-to-face meetings with an average of 80 tour demos per week.
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Proactively followed up with potential leads to drive membership sales and achieve sales targets
- Onboarded new clients by effectively guiding them through our membership program and tech interface.
Server / Bartender
Bohlsen Restaurant Group @ PRIME
11.2021 - Current
- Work at one of Long Island's top revenue grossing restaurants on the weekend in addition to having full time job
- Displayed enthusiasm and promoted excellent service to customers, successfully obtaining regulars that came back with their friends and family to dine with me again
- Promoted to bartender due to consistent hard work and trusted by all managers to bring the best service and sales to the table
- Completed a company sponsored wine class and passed the final exam to become a BRG wine scholar.
Physical Therapy Aide
Goodman Physical Therapy
10.2020 - 10.2021
- Helped patients rehab and recover from past and present injuries
- Greeted patients when they first walked in with energy to make them feel comfortable and ready to heal
- Set up and applied heat, ice, and electronic stimulation machines to patients
- Developed a genuine friendship with long-term patients
- Loved to get patients back to living a pain free life
Server
Whalers
05.2021 - 09.2021
- Complimented the staff's hardworking and positive energy to keep up with the busy flow of a south shore Long Islandwater-front restaurant
- Fostered an experience for guests to enjoy food and drinks with their loved ones
- Smoothly joined a seasonal staff as a key member to delivering excellent customer service
Resident Assistant
Hunter College Residence Life
08.2019 - 05.2021
- Fostered the development of relationships among 50 residents
- Planned and implemented programs to assist international and transfer students in transitioning to campus
- Assist in the selection, evaluation and training of incoming RAs
- Create, market, and lead student centered hall programs to promote social activities, education, diversity, and healthprograms.
Server / Bartender
Babylon Carriage House
03.2016 - 03.2021
- Joined a premier hospitality staff that was able to serve over 500 dinners a night, host private events during the day, andfeatured the top night club scene on the south shore of Long Island
- First become a part of the team at 16 and through 5 years of loyal employment was able to move up the ranks from busboy to server and then finally bartender
- Learned how to have a genuine conversation with customers while also giving top tier service that could not be copied.
Team Captain
College Volleyball Athlete
11.2017 - 11.2019
- Multiple CUNYAC Player of the Week awards
- CUNYAC Champion
- Constant exposure to Athletic Training room and care plans to sports-related injuries
- Understanding of training, diet and rehab needed to care for the body
Subway Restaurants Shift Manager
Subway Restaurants
03.2014 - 06.2016
- Worked well independently and on a team to solve problems
- At 16 years old I was promoted to shift manager of the restaurant
- Responsibilities included locking up the location, counting the cashier at the end of the night ,and leading the team to asuccessful shift
- Exhibited excellent discretion and judgment amongst customer questions
Education
Bachelors of Science - Human Biology
Hunter College
New York, NYHigh School Diploma -
Bay Shore High School
Bay Shore, NYSkills
- Sales
- Coachable
- Ability to Work in a Team
- Leadership
- Email campaigns
- B2B background
- Critical Thinking
- Account Management
- Cold Calling
- Lead prospecting
- Salesforce
Timeline
Business Development Representative
Untappd, Inc. - Next Glass
05.2023 - Current
Sales Development Representative
Forward
02.2023 - 05.2023
Server / Bartender
Bohlsen Restaurant Group @ PRIME
11.2021 - Current
Server
Whalers
05.2021 - 09.2021
Physical Therapy Aide
Goodman Physical Therapy
10.2020 - 10.2021
Resident Assistant
Hunter College Residence Life
08.2019 - 05.2021
Team Captain
College Volleyball Athlete
11.2017 - 11.2019
Server / Bartender
Babylon Carriage House
03.2016 - 03.2021
Subway Restaurants Shift Manager
Subway Restaurants
03.2014 - 06.2016
Bachelors of Science - Human Biology
Hunter College
High School Diploma -
Bay Shore High School
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