Qiana Tucker
Cleveland,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Residence Inn Marriott
10.2011 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Night Shift Lead
Meijers Fairfax Market
11.2023 - 06.2024
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
- Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
- Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
Education
Associate of Arts - Business Administration And Management
Cuyahoga Community College
Cleveland, OH05-2025
High School Diploma -
Shaker Heights High School
Shaker Heights Ohio06-2005
Skills
- Staff Management
- Operations Management
- Staff Development
- Training and development skill
- Customer Service
- Effective leader
- Hiring and Onboarding
- Schedule Management
Timeline
Night Shift Lead
Meijers Fairfax Market
11.2023 - 06.2024
Assistant General Manager
Residence Inn Marriott
10.2011 - Current
Associate of Arts - Business Administration And Management
Cuyahoga Community College
High School Diploma -
Shaker Heights High School
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