Qiana Nimmer
Dallas,TX
Summary
Experienced virtual assistant, customer service leader. With over five years of experience in email, telephone, and virtual customer service. I am very thrilled to bring my skills and customer enthusiasm to the team. Available for flexible varied schedules. Knowledge & Skills areas Computer literacy Escalation Emotional intelligence product support Project management Inbound support Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering over 3 years of experience providing quality administrative support to clients.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
Mighty Wings Transportation
10.2018 - Current
- Assist with compliance, safety, and other administrative-related duties within a trucking
- Company
- Create New Driver DQ Files for orientation, assist with the FEV process, audit and maintain current
- Driver DQ files, and image necessary documentation into the transportation management system
- Create monthly expiration reports and contact drivers for updated documents such as CDL Licenses,
- Physical renewals, and Haz Mat training
- Perform necessary Drug and Alcohol pre-employment compliance screening along with any random
- Screenings, post-accident screenings, and reasonable suspicion screenings
- Perform routine maintenance of files to include review and audit of required equipment for owner operator trucks,
- Monthly scheduled maintenance documentation in the appropriate folders, quarterly
- Brake inspections, and annual DOT inspections
- Coordination and organization of citations, inspections, and accident files to be imaged into our
- Transportation management system along with any necessary follow-up required with the drivers as requested by the Safety Manager or Safety Team
- General office duties include but are not limited to answering inbound calls, assisting with New Driver
- Orientation as needed, follow-up calls to drivers as requested and assisting in qualifying new drivers as needed.
Teacher Aide/Assistant
eStem Public Charter School
05.2016 - 09.2018
- Assisting in daily functioning of the school as necessary, Escorting, assisting, and/or supervising student(s) during play periods, movement throughout the building, toileting routines, lunch, snack, specialized and inclusive classes, community
- Activities and other times as designated Working to become knowledgeable about best practices in working with students with learning disabilities and challenging behavior
- Embracing feedback and constructive criticism in spirit of constant improvement
- Participating actively in developing and following through with individualized learning plans and
- Behavior plans for students
Community Service Worker
Salvation Army
12.2015 - 02.2016
- Identify particular health care needs of over 50 people in a community or target area
- Identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women
- Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community
- Refer community members to needed health services
- Advise clients or community groups on issues related to sanitation or hygiene, such as flossing or hand washing
- Organizing, Planning, and Prioritizing Work
- Establishing and Maintaining Interpersonal Relationships
- Documenting/Recording Information
- Interacting With Computers
- Assisting and Caring for Others
- Getting Information
- Thinking Creatively
- Experience with: Laptop computers, Personal computers
Education
Esthetics
Ogle School Hair Skin Nails
Dallas, TX2020
High School Diploma -
Sylvan Hills High School
Sherwood, AR07.2016
Skills
- Employee Timesheet Processing
- User Experience
- Collaboration skills
- Departmental Support
- Customer relations and communications
- Complaint resolution
Timeline
Virtual Assistant
Mighty Wings Transportation
10.2018 - Current
Teacher Aide/Assistant
eStem Public Charter School
05.2016 - 09.2018
Community Service Worker
Salvation Army
12.2015 - 02.2016
Esthetics
Ogle School Hair Skin Nails
High School Diploma -
Sylvan Hills High School
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