Qiwen Jiang
Menomonie,WI
Summary
Previous and current experience in customer relations. Managing business funds to purchase inventory for my own business as an eBay seller. Packaged and tracked orders to keep customers updated. Worked in busy, multitasking environment, which built up resilience to stress and patience.
Overview
5
5
years of professional experience
Work History
EBay Seller
Self Employed
03.2020 - Current
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Created clear, precise and properly detailed product and service information on eBay listing.
- Managed financial tracking, and inventory coordination.
Restaurant Waiter
Fortune Cookie
04.2019 - 08.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
Education
BBA - Business Finance
University of Wisconsin - Eau Claire
Eau Claire, WI05.2025
Skills
- Shipping management
- Customer engagement
- Pricing strategy
- Online platforms
- Inventory management
- Order fulfillment
- Business financial management
Languages
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
Interests
- Tennis
- Fishing
- Keeping planted aquariums
- Buying and selling of Pokemon cards
Timeline
EBay Seller
Self Employed
03.2020 - Current
Restaurant Waiter
Fortune Cookie
04.2019 - 08.2023
BBA - Business Finance
University of Wisconsin - Eau Claire
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