Quan Nguyen
Di An Pho
Houston,TX
2
years of professional experience
Versatile hospitality professional with a strong foundation in customer service, reservation management, and operational support. Committed to delivering an exceptional dining experience by maintaining cleanliness, training new staff, and effectively assisting guests in fast-paced environments.
Work History
Server
8 Months- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed multiple tables simultaneously, prioritizing tasks to maintain service flow during peak hours.
- Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
Host
8 Months- Greeted and seated guests in a welcoming manner.
- Managed reservation system to ensure efficient seating arrangements.
- Managed reservations over phone and in person to optimize guest flow.
- Addressed customer inquiries about menu, services, and promotions to elevate guest experience.
- Trained new hosts on procedures and service standards.
- Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations.
- Performed administrative tasks including document filing and message taking to ensure smooth daily operations.
Food Runner
8 Months- Delivered food orders promptly to tables, ensuring accurate orders and high customer satisfaction.
- Delivered food to guests promptly while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Engaged with customers to provide attentive service that enhanced their dining experience.
- Monitored customer needs and provided timely assistance during their dining experience.
- Maintained cleanliness and organization of dining area, fostering a welcoming atmosphere.
- Assisted in training new staff members on restaurant operations and procedures.
Busser
8 Months- Bussed and reset tables efficiently to maintain a welcoming atmosphere.
- Monitored dining area for cleanliness and proactively addressed guest needs to improve satisfaction.
- Removed used dishes and glassware to maintain orderliness.
- Thoroughly cleaned dining surfaces to maintain hygiene standards. and set tables promptly to enhance guest experience.
- Collaborated with kitchen staff to ensure smooth service flow.
- Actively supported team members during peak service times to ensure efficiency. team members during busy meal periods effectively.
- Maintained a friendly attitude towards customers at all times.
- Ensured that each table was properly set before seating guests.
Busser
1 Year 3 Months- Cleaned and set tables promptly to enhance guest experience and support efficient service.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages to ensure seamless dining experience.
- Conducted regular checks on customer satisfaction during meal service to address needs proactively.
- Carried trays of dishes to kitchen, supporting kitchen staff in maintaining cleanliness and workflow.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Performed closing duties such as resetting tables and tidying service areas to prepare for the next day.
Education
High School Diploma
Skills
Customer service and support
Customer engagement
In-person communication
Customer satisfaction
Dining experience
Menu familiarity
Order management
Payment processing
Cash handling
Health regulations
Team collaboration
Attention to detail
Seating arrangement
Languages
English
Native/ Bilingual
Vietnamese
Limited
Timeline
Server
Di An Pho
12.2025 - CurrentRead More
Host
Di An Pho
12.2025 - CurrentRead More
Food Runner
Di An Pho
12.2025 - CurrentRead More
Busser
Di An Pho
12.2025 - CurrentRead More
Busser
Pho Ben 4
05.2024 - 08.2025Read More
Kerr High School
High School Diploma
Read More