Quanesha Small
Jacksonville
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Customer Service Rep
DCF (third party client)
Fort Lauderdale
05.2020 - 05.2022
Verify all customers check all benefits available for caller and inform the callers of the findings
Customer Service Representative
Teleperformance
Fort Lauderdale
05.2012 - 05.2014
Answer all calls at a timely manner always be sure to verify all callers listen and analyze the issue find the best solution pitch the best offers to keep the caller wanting to continue service
Education
High School Diploma -
School of Education
Lauderhill, FL04-2010
Skills
- Customer service
- Problem solving
- Call handling
- Benefits verification
Certification
HHA
First aidALS/BLS
Timeline
Remote Customer Service Rep
DCF (third party client)
05.2020 - 05.2022
Customer Service Representative
Teleperformance
05.2012 - 05.2014
High School Diploma -
School of Education