Quantaza Scott

• Coordinated daily dispatch schedules for efficient delivery routes.
• Communicated with drivers to confirm pickup and drop-off locations.
• Monitored shipment progress using tracking software and tools.

Making sure all truck and employee make it back to the station safety

• Assisted in resolving delivery issues and customer inquiries promptly.
• Collaborated with warehouse staff to ensure timely loading of shipments.
• Developed strong relationships with drivers and logistics partners.
• Handled urgent requests to prioritize critical deliveries effectively.
• Resolved customer complaints related to service issues or delays.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

• Assisted customers with inquiries regarding financial aid options and application processes.
• Resolved customer complaints through effective communication and problem-solving techniques.
• Documented customer interactions accurately in the company's CRM system for future reference.

• Managed customer inquiries through phone and email communications.
• Resolved product issues and service complaints effectively and promptly.
• Maintained accurate records of customer interactions using CRM software.

Assisted with helping customers understand and review there power bill while collecting payment or arrangement