Quasandra Oakley
Fort Worth,Tx
Summary
Detail-oriented and empathetic claims adjuster with a passion for problem-solving and assisting others through the claims process. Skilled in accurately assessing property damage and providing clear guidance to policyholders. Committed to delivering fair and timely resolutions, serving as a dependable resource during times of need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Staff Desk Adjuster Secure Room
Alacrity Solutions
Irving, TX
10.2024 - Current
- Enhanced team productivity by collaborating with fellow adjusters, industry experts, and contractors to resolve claims efficiently.
- Negotiated fair settlements with policyholders based on thorough evaluations of loss circumstances and accurate determination of covered damages.
Claims Associate
State Farm insurance
Carrollton, TX
01.2024 - 10.2024
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Worked productively in fast-moving work environment to process large volumes of claims.
Independent Desk Adjuster- Remote
Alacrity Solutions
Irving, TX
08.2021 - 09.2023
- Investigate, evaluate, and finalize claims resulting from Wind/ Hail, BUSD/Sump pump and freeze losses.
- Reviewed policy documents and facts of loss to verify coverage.
Patient Care Technician
Texas Health Solutions
Fort Worth, TX
01.2017 - 08.2021
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
CNA
Meadowview Assisted living
Arlington, TX
01.2013 - 01.2017
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Pharmacy Technician
CVS Pharmacy Health
Fort Worth Tx
01.2011 - 01.2013
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Business Administration
University of North Texas
Tarrant County College
01.2012
Skills
- Customer relations, Catastrophe (CAT) claims, desk adjusting, daily claims, claims negotiations and settlements, XACTIMATE/ Xactanalysis, Symbility, Subrogation, Assurant, Guidewire, time management and organization, interpersonal skills, conflict resolution
Certification
- State Farm Estimatics Certification
- State Farm Auto Certification
- P&C licenses- Alaska, Arizona, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Minnesota, Michigan, Mississippi, Montana, New Hampshire, New Mexico, Oklahoma, Oregon, North Carolina, South Carolina, Texas (home state), Utah Vermont, Washington, West Virginia, Virginia
Timeline
Staff Desk Adjuster Secure Room
Alacrity Solutions
10.2024 - Current
Claims Associate
State Farm insurance
01.2024 - 10.2024
Independent Desk Adjuster- Remote
Alacrity Solutions
08.2021 - 09.2023
Patient Care Technician
Texas Health Solutions
01.2017 - 08.2021
CNA
Meadowview Assisted living
01.2013 - 01.2017
Pharmacy Technician
CVS Pharmacy Health
01.2011 - 01.2013
Business Administration
University of North Texas
Tarrant County College