Viv Andrews
Charlotte,NC
Summary
Customer service professional focused on enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills. Demonstrates adaptability in fast-paced environments and consistently achieves high performance ratings.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
DTLR
Charlotte, Nc
08.2022 - 04.2025
- Supervised employees, delegating responsibilities and assessing performance regularly.
- Oversaw daily operations, ensuring efficient staff productivity and customer satisfaction.
- Developed and implemented sales strategies to enhance product visibility and increase revenue.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
Benefit Verification Specialist
CareMetx
Remote, MD
11.2020 - 07.2022
- Addressed patient concerns regarding coverage and out-of-pocket expenses, delivering exceptional customer service.
- Managed high-volume caseloads while adhering to strict deadlines for benefit verifications and authorizations.
- Initiated contact with insurance companies as necessary to obtain additional information needed for verification purposes.
- Collaborated on developing new departmental policies and procedures to enhance efficiency and regulatory compliance.
Customer Service Agent
Iqor
Charlotte, Nc
10.2018 - 08.2020
- Managed inbound customer calls, collecting data and documents from relevant systems.
- Communicated tasks clearly to meet customer requirements.
- Answered product inquiries and serviced accounts in a fast-paced environment efficiently.
- Managed customer accounts and updated information in the system.
Warehouse Assistant
Ross Distribution
Charlotte, Nc
02.2016 - 07.2018
- Maintained clean work stations and areas by following safe housekeeping procedures.
- Prepared items for shipment through proper labeling and secure packing techniques.
- Trained new warehouse employees on job tasks and safety protocols to ensure compliance.
Education
High School Diploma - Charlotte, NC
E.E. Waddell High School
07-2010
Skills
- Client support
- Accurate data entry
- Timeliness in commitments
- Responsive to evolving challenges
- Sales proficiency
- Effective call management
- Eligibility verification
- Claims evaluation
- Organized scheduling of appointments
- Patient intake management
- Crisis management skills
Timeline
Assistant Store Manager
DTLR
08.2022 - 04.2025
Benefit Verification Specialist
CareMetx
11.2020 - 07.2022
Customer Service Agent
Iqor
10.2018 - 08.2020
Warehouse Assistant
Ross Distribution
02.2016 - 07.2018
High School Diploma - Charlotte, NC
E.E. Waddell High School