Summary
Overview
Work History
Education
Skills
Timeline
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Que Nguyen

Las Vegas,NV

Summary

Experienced with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds, and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Senior Teller

Meadows Bank
12.2022 - Current
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Conducted thorough audits of teller cash drawers and vaults contributing to branch compliance with internal controls and regulatory standards.
  • Coached and trained new bank tellers.
  • Answered phone and email inquiries on banking products.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Referred customers to other banking departments for specialized services.

Lead Teller

Wells Fargo
01.2019 - 12.2022
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Administrative Assistant

Kei Concepts
04.2016 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Education

Associate of Science - Cybersecurity

University of Phoenix
Tempe, AZ
11.2025

Skills

  • Collaboration and Teamwork
  • Financial product knowledge
  • Advanced problem solving
  • Sales and Cross-Selling
  • Consumer Banking
  • Risk Management Awareness

Timeline

Senior Teller

Meadows Bank
12.2022 - Current

Lead Teller

Wells Fargo
01.2019 - 12.2022

Administrative Assistant

Kei Concepts
04.2016 - 10.2019

Associate of Science - Cybersecurity

University of Phoenix

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Que Nguyen