Alexis Brown
Coral Springs ,FL
Summary
Dynamic Intake Coordinator with proven expertise at Baileys Medical, enhancing patient satisfaction through exceptional customer service and meticulous data entry. Skilled in multitasking and time management, I streamlined referral processes, resulting in faster response times and improved operational efficiency. Committed to fostering collaboration and delivering high-quality care in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Baileys Medical
04.2025 - Current
- Coordinated patient intake processes, ensuring accurate documentation and efficient scheduling.
- Managed communication between patients and healthcare providers to facilitate timely appointments.
- Utilized electronic health record systems to update patient information and track visits.
- Assisted in resolving patient inquiries, enhancing overall satisfaction with services provided.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Supported office staff and operational requirements with administrative tasks.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
Medical Receptionist
Sinai Perinatal
03.2019 - 04.2025
- Managed patient scheduling, ensuring efficient appointment flow and minimizing wait times.
- Coordinated insurance verification, facilitating smooth billing processes for patients.
- Responded to patient inquiries, providing accurate information regarding services and procedures.
- Maintained electronic medical records, ensuring data accuracy and compliance with privacy regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined front desk operations, enhancing overall office efficiency and patient satisfaction.
Medical Receptionist
Active Life Wellness & Healthcare Center
08.2017 - 03.2019
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced patient experience by maintaining clean, organized reception area.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Associate of Arts - Nursing
Broward College
Fort Lauderdale, FL05.2019
Skills
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Data entry
- Team leadership
- Teamwork and collaboration
- Time management
- Problem-solving
- Reliability
- Organizational skills
- Excellent communication
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Task prioritization
- Self motivation
Timeline
Intake Coordinator
Baileys Medical
04.2025 - Current
Medical Receptionist
Sinai Perinatal
03.2019 - 04.2025
Medical Receptionist
Active Life Wellness & Healthcare Center
08.2017 - 03.2019
Associate of Arts - Nursing
Broward College