Quenna Manuel
Breaux Bridge,LA
Summary
Compassionate and motivated graduate seeking a career in the mental health and human services field. I have a strong background of building rapport and effectively communicating with diverse populations.I am skilled in active listening, crisis awareness, and providing supportive, client-centered care. I am passionate about helping others navigate challenges and am committed to continued growth in the counseling and mental health field.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Our Lady of Lourdes
Lafayette, LA
09.2023 - Current
- Register patients in EPIC EMR system with accuracy and professionalism
- Validate demographic and insurance information for accurate billing
- Calculate and collect co-pays, co-insurance, and deductibles
- Created a welcoming and supportive environment for patients during their visit.
Sleep Intake Specialist
Viemed
Lafayette, LA
05.2024 - 05.2025
- Communicate with physicians, patients, and families with empathy and clarity
- Verify benefits and obtain prior authorizations
- Obtain patient demographic and insurance information
Collection Specialist
Iberia Bank
Lafayette, LA
03.2017 - 07.2020
- Manage loan accounts and contact clients regarding past due balances
- Maintain professionalism while meeting monthly recovery targets
Assistant Manager
First Heritage Credit
New Iberia, LA
01.2015 - 03.2017
- Process and manage loan accounts, field calls, and support customers
- Handle legal paperwork and field visits for account collections
Senior Assistant Manager
Security Finance
New Iberia, LA
05.2010 - 12.2014
- Renewed and closed loans to improve account stability, contacted past-due clients to resolve outstanding issues, and maintained account health to ensure customer satisfaction
Education
Bachelor of Science - Pre-Counseling Psychology
Nicholls State University
Thibodaux, LA05-2026
High School Diploma -
West St. Mary High School
Baldwin, La05-2006
Skills
- Patient & Client Communication
- Empathy & Confidentiality
- Insurance Verification & Billing
- Medical Office Procedures
- Customer Service
- Time Management & Teamwork
- Conflict resolution
- Organizational skills
Service Learning
360-Hour Internship, Bayou Council on Alcoholism and Drug Abuse
Thibodaux, Louisiana
Jan 2026 - Apr 2026
- Delivered educational presentations to 6th, 7th, and 8th grade students on substance abuse, alcohol use, and gambling risks.
- Facilitated classroom discussions to promote awareness, healthy decision-making, and coping skills
- Built rapport with students in diverse school settings by applying counseling and communication skills.
- Collaborated with staff and school personnel to support program goals.
Volunteer Experience
- Cajun Compassion, Lafayette, LA, - Provided clothing and hygiene essentials to underserved individuals, - Offered support with empathy and dignity
- St. Joseph's Diner, Lafayette, LA, - Served meals to the homeless and ensured a respectful environment
References
Shantrelle Charles, Our Lady of Lourdes
Patient Access Representative 3
(337) 852-0568
Anttalisa Byers, Viemed
Claims Specialists
(337) 935-1043
Jennifer Tregre, Bayou Council on Alcoholism
Executive Director
(985) 446-0643
Timeline
Sleep Intake Specialist
Viemed
05.2024 - 05.2025
Patient Access Representative
Our Lady of Lourdes
09.2023 - Current
Collection Specialist
Iberia Bank
03.2017 - 07.2020
Assistant Manager
First Heritage Credit
01.2015 - 03.2017
Senior Assistant Manager
Security Finance
05.2010 - 12.2014
Bachelor of Science - Pre-Counseling Psychology
Nicholls State University
High School Diploma -
West St. Mary High School