Quentin Griffith
Summary
Detail-oriented and analytical professional with experience in administrative support, customer service, and data coordination. Skilled in gathering and organizing information, supporting cross-functional teams, analyzing data for accuracy, and improving operational processes. Proficient in Microsoft Excel, reporting, and documentation with strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Office Coordinator
My Plumber Plus
Manassas, VA
02.2026 - Current
- Coordinate daily office operations, service schedules, customer appointments, and technicianassignments to maintain an efficient workflow.
- Manage high-volume customer communications, resolve scheduling and service issues, and ensure timely follow-up.
- Maintain and update customer, appointment, and service records while ensuring accuracy and confidentiality across CRM andadministrative systems.
- Coordinate information between customers, technicians, and internal departments to prevent scheduling conflicts and keep operations running smoothly.
- Support administrative processes, identify workflow improvements, prioritize competingdemands, and maintain accurate documentation in a fast-paced environment.
Administrative Assistant II
Ford
Virginia
01.2025 - 01.2026
- Coordinated 25+ customer appointments daily, balancing scheduling demands while maintaining an efficient front-office workflow.
- Managed customer records, transaction information, documentation, and administrativedata with a high level of accuracy.
- Served as a key point of contact for customers, handling inquiries, resolving issues, and coordinating timely follow-up.
- Supported daily office operations through multi-line phone management, appointment coordination, recordkeeping, and front-desk administration.
- Communicated with customers and internal teams to coordinate information, address service needs, and ensure smooth day-to-day operations.
Administrative Assistant
Valvoline
Virginia
11.2024 - 12.2025
- Managed customer documentation and filing systems with a strong focus on organization and accuracy
- Assisted with data entry, reporting, and administrative support using Microsoft Excel and Office tools
- Improved operational processes to increase efficiency and reduce turnaround times
- Handled incoming customer communications and prioritized urgent requests professionally
Administrative Assistant
Michael And Son Services
Virginia
10.2022 - 10.2024
- Scheduled appointments and maintained communication with clients throughout service processes
- Built strong customer relationships through professionalism, responsiveness, and problem-solving
- Collaborated with cross-functional teams to support daily operational goals and customer satisfaction
- Delivered consistent, high-quality service while handling multiple priorities under pressure
Education
Bachelor of Science - Business Administration
Arizona State University
Skills
- Office Administration
- Appointment Scheduling
- Customer Service
- Data Entry & Recordkeeping
- Microsoft Office
- CRM Systems
- Phone & Front Desk Support
- Communication & Organization
Accomplishments
- Maintained 99% accuracy in customer records and documentation
Software
- Excel
- Share Point
- Teams
- Power point
- Microsoft office
- Smart Sheets
- AI
- Power Bi
Timeline
Office Coordinator
My Plumber Plus
02.2026 - Current
Administrative Assistant II
Ford
01.2025 - 01.2026
Administrative Assistant
Valvoline
11.2024 - 12.2025
Administrative Assistant
Michael And Son Services
10.2022 - 10.2024
Bachelor of Science - Business Administration
Arizona State University