Quentin Walker
Oak Lawn,IL
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Advocate Medical Group
Oak Lawn, IL
03.2023 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Documented and managed patient information in computer system.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Verified insurance information, collected payments, and scheduled appointments.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Assistant Manager
Wal-Mart Supercenter
Chicago, IL
10.2007 - 02.2023
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
Environmental Service
Northwestern Hospital
Chicago, IL
03.2005 - 01.2007
- Dusted furniture, machines or equipment.
- Emptied trash receptacles and disposed of waste materials properly.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Sanitizing Crew
Coca-Cola
Alsip, IL
05.2002 - 01.2005
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Operated equipment and machinery according to safety guidelines.
Warehouse Associate
United Postal Service
Hodgkins, IL
06.1999 - 01.2002
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Education
High School Diploma -
Percy L. Julian
Chicago, IL06-1997
Electrical Technician
ITT Technical Institute
Orland Park, ILSkills
- Appointment confirmation
- Front desk supervision
- Medical filing
- Document filing
- Insurance verification
- Onsite tours
Timeline
Patient Service Representative
Advocate Medical Group
03.2023 - Current
Assistant Manager
Wal-Mart Supercenter
10.2007 - 02.2023
Environmental Service
Northwestern Hospital
03.2005 - 01.2007
Sanitizing Crew
Coca-Cola
05.2002 - 01.2005
Warehouse Associate
United Postal Service
06.1999 - 01.2002
High School Diploma -
Percy L. Julian
Electrical Technician
ITT Technical Institute
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