QUENTON DAWSON
Dallas,Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Material Handler
FedEx:Ground
Irving, TX
09.2021 - 07.2024
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Inspected incoming shipments for damage or discrepancies.
- Received and distributed incoming materials to designated areas.
Customer Service Representative
VALOR INTELLIGENT PROCESSING
Farmers Branch, Texas
11.2018 - 04.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
Order Picker Operator
AMAZON CENTER DFW6
Coppell, TX
03.2015 - 11.2018
- Monitored inventory levels within assigned area of responsibility ensuring adequate supply of product was available for orders.
- Participated in team meetings to discuss new procedures or processes related to order picking operations.
- Inspected all materials for damage or defects prior to packing in boxes for shipment.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL09-2025
Associate of Applied Science - Funeral Directing And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX02-1992
Skills
- Customer Service
- Teamwork and Collaboration
- Positive Attitude
- Warehouse Operations
- Data Entry
- Inbound and Outbound Calling
- Documentation
Timeline
Material Handler
FedEx:Ground
09.2021 - 07.2024
Customer Service Representative
VALOR INTELLIGENT PROCESSING
11.2018 - 04.2021
Order Picker Operator
AMAZON CENTER DFW6
03.2015 - 11.2018
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Associate of Applied Science - Funeral Directing And Mortuary Science
Dallas Institute of Funeral Service
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