Querida G. Limas
Plano,TX
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
15
15
years of professional experience
Work History
Leasing Manager
Mid-America Apartments
Addison, TX
02.2022 - Current
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Managed daily and weekly marketing and leasing plans..
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Monitored performance of individual leasing agents and coached on successful
- Coordinated appointments to show marketed properties.
- Collected, completed, and processed lease applications.
Receptionist
A-JACQ
Dallas, TX
12.2009 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Assistant Manager
Gables At McCallum
Dallas, TX
02.2020 - 08.2022
- Performing routine calculating, posting, and verifying duties
- Filing, maintaining and supervising a lease renewal program
- Answering phone calls, handling petty cash logs, creating and sending out housing packet documents, ensuring accurate completion of lease and application paperwork, filing evictions, working closely with other staff members, developing marketing strategies, resident retention plans, and market vacancies
- Processing tenant applications and maintaining a positive relationship with tenants.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Associate / Key Holder
Armstrong McCall
The Colony, TX
05.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Leasing Professional
Knightvest Management
Dallas, TX
09.2017 - 07.2019
- Toured 8 properties with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Invited prospects to fill out application upon completion of property tour.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Agent
Star Personnel Staffing Agency
Arlington, TX
12.2012 - 01.2019
- Toured properties with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Assistant Manager
Metropcs Authorized Dealer
Plano, TX
02.2015 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Business Management -
COLLIN COMMUNITY College
Plano, TX07.2013
High School Diploma -
Plano Senior High
Plano, TX07.2012
Skills
- Marketing
- Communication-Skills
- Collaboration
- Integrity
- Adaptability
- Conflict Resolution
- Decision-making
- Empathy
Accomplishments
- Increased sales by 15%
Awards
Gracehill-
Languages
Spanish
Native or Bilingual
Sign language
Limited Working
Additional Information
- FairHousing
- Onsite
- Rentcafe
- RealPage
- BlueMoon
- Yardi
- Resman
- Knock
- Microsoft
- Excel
- Power point
- Funnel
Timeline
Leasing Manager
Mid-America Apartments
02.2022 - Current
Sales Associate / Key Holder
Armstrong McCall
05.2020 - 08.2020
Assistant Manager
Gables At McCallum
02.2020 - 08.2022
Leasing Professional
Knightvest Management
09.2017 - 07.2019
Assistant Manager
Metropcs Authorized Dealer
02.2015 - 09.2018
Leasing Agent
Star Personnel Staffing Agency
12.2012 - 01.2019
Receptionist
A-JACQ
12.2009 - Current
Business Management -
COLLIN COMMUNITY College
High School Diploma -
Plano Senior High