Queshondra Thompson
Tampa,USA
Summary
Proven experience in working remotely and independently while maintaining the best possible customer service. Proven patience, tolerance and immunity to working in stressful environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Elevance
Tampa, Florida
10.2024 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Educated customers on the importance of maintaining adequate insurance coverage.
Environmental Health Services
Tampa General Hospital
Tampa, USA
08.2023 - 09.2024
- Company Overview: Contract position for TGH
- Responsible for cleaning and sanitizing all floors within the enterprise
- Performing tasks such as mopping, sweeping, dusting, and disinfecting high-traffic areas to ensure cleanliness and safety
- Replenishing supplies and ensuring all needed supplies are fully stocked
- Contract position for TGH
Student Aide Substitute
Hillsborough County Public School
Tampa, USA
08.2023 - 08.2023
- Company Overview: Contract for
- Ensured children safety and making sure to follow all safety precautions
- Preparing breakfast and lunch
- Read Books
- Helped children with developmental milestones
- Contract for
Medical Records Specialist
Medix Staffing
05.2023 - 08.2023
- Collected medical records and sent them over to requesting hospitals for patients
- Making to sure to analyze patients records to ensure they are complete before submitting them to the requestor
- Problem Solving
Customer Service Representative
Maximus
Tampa , FL
05.2020 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Services Representative
Wipro/Health Plan Services
11.2019 - 05.2020
- Handling incoming request from customers in a professional and timely manner
- Following through to ensure all questions and issues are resolved
- Assisting an average of 45-55 calls per day
- Performing additional duties as needed
Education
Diploma -
Armwood High School
Seffner, FLSkills
- Telephone & Front Desk Reception
- Customer Service
- Filing
- Database & Records Management
- 10 key touch
- Data Entry (50 WPM)
- Word
- Excel
- PowerPoint
- Outlook
- Windows Vista/XP
- Facets
- Javelina
- Epic
References
Available on Request
Timeline
Customer Service Representative
Elevance
10.2024 - Current
Environmental Health Services
Tampa General Hospital
08.2023 - 09.2024
Student Aide Substitute
Hillsborough County Public School
08.2023 - 08.2023
Medical Records Specialist
Medix Staffing
05.2023 - 08.2023
Customer Service Representative
Maximus
05.2020 - 12.2022
Customer Services Representative
Wipro/Health Plan Services
11.2019 - 05.2020
Diploma -
Armwood High School