Queston Van Horne

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Executes excellent sales floor merchandising and selling.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor..
• Worked with managers and advertising directors to optimize promotions.
• Established strong vendor relationships to maintain and support business.
• Organized on-site trainings to educate management and sales staff on benefits and care of product lines.

.

• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.