Quey Williams
Canton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Primrose School At Brookstone
12.2022 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Assistant Teacher
Primrose School At Brookstone
06.2021 - 12.2022
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Incorporated music and play into developmentally appropriate activities.
- Arrived at assigned areas on time, prepared and ready to work.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Helped children put on coats, gloves and other cold-weather items in preparation for outdoor activities.
- Encouraged child involvement in classroom experiences and group interaction.
Customer Service Manager
Hobby Lobby
08.2018 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Trained team members on cash register operation and cash handling.
- Monitored areas for security issues and safety hazards.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Restocked and organized merchandise in front lanes.
- Displayed new stock and rotated existing products.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Team Trainer
Popeye's® Louisiana Kitchen
05.2017 - 08.2018
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
- Counted till at beginning of shift to confirm correct starting total.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Arts - Marketing
Chattahoochee Technical College
Marietta, GA05.2025
High School Diploma -
Archer High School
Lawrenceville, GA05.2019
Skills
- Problem-Solving Techniques
- Microsoft Office
- Recordkeeping and File Management
- File Organization
- Time Management
- Organization and Efficiency
- Call Answering and Routing
- Manage Files
Certification
- CPR Certification, - Expires August 2023
- Fire Safety & First Aid Certification, - Expires June 2024
Timeline
Office Administrator
Primrose School At Brookstone
12.2022 - Current
Assistant Teacher
Primrose School At Brookstone
06.2021 - 12.2022
Customer Service Manager
Hobby Lobby
08.2018 - 06.2021
Team Trainer
Popeye's® Louisiana Kitchen
05.2017 - 08.2018
Associate of Arts - Marketing
Chattahoochee Technical College
High School Diploma -
Archer High School