Queyla Daniela Arroyo Zegarra
Farmington,UT
Summary
Committed and hardworking asessor with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
10
10
years of professional experience
Work History
Cashier
El Famous Betos Restaurant
Ogden, UT
11.2023 - 02.2024
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Contributed to store by maintaining high standards of cleanliness throughout the facility.
Educational Advisor
Universidad Privada Del Norte
Lima, Perú
05.2017 - 02.2022
- Provided information to potential students about the careers offered by the university, and provided resources to support students to develop their abilities, qualities and potentials.
Advised students in identifying their strengths, interests, and career goals for choosing the ideal career. - Assisted students to complete the admission process and register their information in the different university database systems.
- Actively participated in training to ensure continuous improvements in customer service, and college promotional activities to build reputation within community.
- Mentored new Educational Advisors within the department, sharing expertise to promote professional development among colleagues.
Financial Analyst
Banco Azteca Del Perú
Lima, Perú
11.2013 - 03.2016
- Developed customized credit solutions for clients based on their unique financial needs and risk profiles.
- Managed a diverse portfolio of commercial loans, maintaining strong relationships with borrowers while mitigating risks effectively.
- Implemented robust fraud detection measures that resulted in reduced instances of fraudulent activity within the lending portfolio.
- Improved client satisfaction with efficient handling of credit applications, loan negotiations, and documentation processes.
Education
BBA - Business Administration
Universidad Privada Del Norte
Lima, Perú12.2020
No Degree - English-as-a-Second-Language Education
Asociación Cultural Peruano Británica
Lima, Peru12.2020
Skills
- Customer Service
- Customer Assistance
- Relationship Management
- Attention to Detail
- Accuracy
- Work Ethic and Integrity
- Leadership Qualities
- Patience and Empathy
- Academic advising
- Bilingual Instruction (Spanish-English)
Languages
Spanish
Native or Bilingual
Timeline
Cashier
El Famous Betos Restaurant
11.2023 - 02.2024
Educational Advisor
Universidad Privada Del Norte
05.2017 - 02.2022
Financial Analyst
Banco Azteca Del Perú
11.2013 - 03.2016
BBA - Business Administration
Universidad Privada Del Norte
No Degree - English-as-a-Second-Language Education
Asociación Cultural Peruano Británica