Quiana Johnson
Louisville,KY
Summary
Dynamic Appointment Scheduler at U of L Health with a proven track record in client relationship building and calendar management. Expert in ensuring accuracy during high call volumes, enhancing customer satisfaction through timely confirmations. Proficient in data entry and insurance verification, consistently delivering personalized service that fosters trust and loyalty.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
U of L Health
10.2013 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Education
High School Diploma -
PRP
05-2005
Skills
- Meeting deadlines
- Calendar management
- Follow-up skills
- Client relationship building
- Schedule coordination
- Chart updating
- Data entry proficiency
- Insurance verification
- Accuracy and precision
Timeline
Appointment Scheduler
U of L Health
10.2013 - Current
High School Diploma -
PRP
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