Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quiana Phang

Atlanta,GA

Summary

I am a goal-driven professional who enjoys bringing organization, clarity, and momentum to fast-moving environments. My experience in the workforce has taken me across several industries - including hospitality, retail, aviation, healthcare, sales, and banking. Each role strengthened my ability to communicate effectively with diverse groups of people, manage competing priorities, and help operations run smoothly in fast-paced settings. I take pride in my ability to stay calm under pressure, solving problems effectively, and providing support where it is needed - whether that means coordinating tasks, assisting clients/customers, supporting team operations, or ensuring processes are handled accurately and efficiently. Working in both customer-facing and operational roles has given me a strong balance of interpersonal communication, attention to detail, and practical problem-solving. I am interested in opportunities where I can contribute to efficient workflows, support team efforts, and help create positive experiences for both colleagues and clients. I thrive in environments that value collaboration, adaptability, and people who take initiative to keep things moving forward.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Admissions Coordinator

VITAS Healthcare
San Antonio, TX
03.2025 - 01.2026
  • Managed patient admissions and coordinated schedules across multiple programs, ensuring seamless operations and timely service delivery.
  • Communicated effectively with patients, families, and internal teams to provide excellent customer service and support.
  • Collaborated with cross-functional teams to streamline workflows and optimize efficiency.
  • Oversaw documentation and data management to maintain compliance and accuracy.

Fraud Prevention Specialist

Conduent
San Antonio, TX
01.2023 - 03.2025
  • Monitored transactions and accounts to detect and prevent fraudulent activity, ensuring compliance with company policies and regulations.
  • Conducted detailed investigations, analyzed data patterns, and identified potential risks to protect client assets.
  • Collaborated with internal teams and external partners to resolve issues efficiently and maintain operational integrity.
  • Maintained detailed documentation and reporting to support audits, investigations, and strategic decision-making.

Flight Attendant

IAero Airways
San Antonio, TX
02.2020 - 06.2021
  • Ensured passenger safety and comfort by adhering to all airline procedures, safety regulations, and emergency protocols.
  • Delivered exceptional customer service, addressing passenger needs, resolving issues, and enhancing the overall travel experience.
  • Coordinated with crew members and ground staff to streamline operations, maintain schedules, and ensure smooth flights.
  • Managed documentation, compliance checks, and safety reports to support regulatory requirements and operational efficiency.

Timeshare Sales Agent - Contract

Global Exchange Vacation Club
San Antonio, TX
03.2020 - 09.2020
  • Prospected, qualified, and engaged potential clients to present timeshare offering and close sales effectively.
  • Built strong relationships with clients, addressing questions and concerns to ensure satisfaction and trust.
  • Achieved and exceeded sales targets through strategic presentations, persuasive communication, and personalized solutions.
  • Coordinated with internal teams to manage contracts, scheduling, and follow-up processes for seamless client experiences.

Head Cashier

Lowes Home Improvment
Fort Worth, TX
01.2018 - 05.2019
  • Supervised and trained cashier team members, ensuring high standards of customer service and operational efficiency.
  • Managed daily cash handling and transaction accuracy to maintain financial integrity.
  • Coordinated schedules, workflow, and team responsibilities to optimize store operations and enhance customer experience.
  • Resolved customer concerns and conflicts professionally, fostering positive relationships and repeat business.

Education

Bachelor of Science - Business Marketing

The University of Texas At San Antonio
San Antonio, TX
05.2025

Skills

  • Schedule Coordination
  • Task Prioritization
  • Time Management
  • CRM Systems
  • Data Entry
  • Attention to Detail
  • Multitasking
  • Customer Service
  • Conflict Resolution
  • Administrative Support
  • Microsoft Outlook and Google Calendar
  • Client Communication

Certification

  • Project Management Professional Certificate - In Progress

Timeline

Admissions Coordinator

VITAS Healthcare
03.2025 - 01.2026

Fraud Prevention Specialist

Conduent
01.2023 - 03.2025

Timeshare Sales Agent - Contract

Global Exchange Vacation Club
03.2020 - 09.2020

Flight Attendant

IAero Airways
02.2020 - 06.2021

Head Cashier

Lowes Home Improvment
01.2018 - 05.2019

Bachelor of Science - Business Marketing

The University of Texas At San Antonio