Summary
Overview
Work History
Education
Skills
Timeline
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Quianna Collier

Certified Nursing Assistant
Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Warehouse Worker

Amazon
Joliet, IL
08.2023 - Current
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Consistently lifted materials weighing as much as 50 pounds

Cashier

Menards
Cicero, IL
09.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs
  • Answered questions about store policies and addressed customer concerns

Mental Health Technician

Favorite Staffing
Dixon, IL
10.2021 - 02.2022
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Mental Health Technician/Direct Support Professional

Help At Home
Sycamore, IL
12.2020 - 08.2021
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Charted on each patient daily.
  • Transported clients to medical and dental appointments to provide support.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided clients with recommendations to community resources

Mental Health Technician/Direct Support Professional

Avancer Homes
Genoa, IL
08.2018 - 09.2020
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Assisted in development of therapeutic activities for patients.

Customer Service Manager, Cashier

Walmart
Crestwood, IL
02.2016 - 01.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes

Cashier

Burger King
Chicago, IL
04.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs

Team Lead

Boys & Girls Club (Barettos)
Chicago, IL
06.2012 - 08.2013
  • Directed and supervised team of 8 children (ages7-9yrs) engaged in fun and developmental activities.
  • Built strong relationships with children through positive attitude and attentive response.


Education

High School Diploma -

Chicago Tech Academy
Chicago, IL
09.2011 - 06.2015

Skills

    Complaint resolution

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Timeline

Warehouse Worker

Amazon
08.2023 - Current

Cashier

Menards
09.2022 - 01.2023

Mental Health Technician

Favorite Staffing
10.2021 - 02.2022

Mental Health Technician/Direct Support Professional

Help At Home
12.2020 - 08.2021

Mental Health Technician/Direct Support Professional

Avancer Homes
08.2018 - 09.2020

Customer Service Manager, Cashier

Walmart
02.2016 - 01.2018

Cashier

Burger King
04.2014 - 01.2015

Team Lead

Boys & Girls Club (Barettos)
06.2012 - 08.2013

High School Diploma -

Chicago Tech Academy
09.2011 - 06.2015

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Quianna CollierCertified Nursing Assistant