Quientin Woodard
Tampa
Summary
Professional janitorial leader skilled in managing cleaning operations and maintaining high standards of cleanliness. Strong focus on team collaboration and delivering consistent results, adaptable to changing needs. Expertise in staff supervision, quality control, and safety protocols, ensuring efficient and effective facility maintenance. Dependable and results-driven, with commitment to fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA
02.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Streamlined the quote generation process for faster response times, resulting in higher conversion rates.
- Continuously monitored industry trends and competitor offerings, adapting sales strategies as needed to maintain a competitive edge in the marketplace.
- Participated in ongoing professional development opportunities to stay current with industry trends and advancements in product offerings.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Monitored customer feedback and identified areas of improvement.
Park Operations Supervisor - Park Quality
Busch Gardens Tampa Bay
03.2019 - 02.2024
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
- Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
- Adapted maintenance plans to suit the specific needs of unique facilities, considering factors such as foot traffic and building materials.
- Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.
- Fostered a positive work environment through clear communication channels between employees.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
Customer Service Supervisor
Chick-Fil-A
06.2017 - 03.2019
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs to execute their catering needs
- Took orders over phone and through email, recording guest information in computer system and verifying details.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Supported team members by offering constructive feedback and coaching as needed.
- Monitored team performance to confirm customer service standards were consistently met.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Associate of Arts - Education
Hillsborough Community College
Tampa, FL08.2025
High School Diploma -
Tampa Bay Tech High School
Tampa, FL07.2020
Skills
- Data Entry
- Conflict resolution
- Organizational skills
- Customer Service
- Paperwork Processing
- Team Collaboration
- Guest relations expertise
- Adaptability and flexibility
- Staff Management
- Process Monitoring and Improvement
- Expectation Setting
- Policy Enforcement
Name & Contact
Timeline
Licensed Insurance Sales Professional
USAA
02.2024 - Current
Park Operations Supervisor - Park Quality
Busch Gardens Tampa Bay
03.2019 - 02.2024
Customer Service Supervisor
Chick-Fil-A
06.2017 - 03.2019
Associate of Arts - Education
Hillsborough Community College
High School Diploma -
Tampa Bay Tech High School
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