Quina Robinson
Kissimmee,FL
Summary
Talented Sales Associate Highly successful at upselling and promoting new products. Effective multi-tasking and maintaining a friendly attitude under pressure. Professional office experience on an upper management level Exceptional interpersonal skills Proficient in most Microsoft Office applications, other products and mainframes. Self-sufficient. Trustworthy Excellent oral and written communication skills Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Strong desire to broaden personal horizons Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Kelly Services
12.2020 - 11.2023
- Enhanced personal knowledge through ongoing training to stay updated on products.
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
Transfer Agent
Quantum
11.2017 - 07.2020
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
- Collaborated with team members to develop new strategies for improving operational efficiency within the department.
- Demonstrated adaptability by learning new technologies and systems quickly, enabling seamless transition during company-wide system upgrades.
Benefits Enrollment Guide
RandstadUSA
12.2016 - 07.2017
- Lifted warehouse materials up to 50 lbs
- Supervised material flow, storage and global order fulfillment
- Tracked time spent on assignments each day for productivity reporting
- Conducted monthly inventories of materials on the work floor
- Maintained accurate stock records and schedules
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Entered quantity received against the purchase order in the computer system
- Assembled and filled orders to be shipped to customers and prepared all shipping documentation
- Attached identifying tags to containers
Customer Service Representative
Optum
06.2010 - 06.2014
- Successfully took inbound calls from eligible members for annual enrollment
- Screened all Medicare eligible members for eligibility to enroll
- Transferred call to licensed agent
- Provided information to members regarding their health plan
- Promoted from customer service representative to team lead
Education
High school equivalent -
West Mecklenburg High School
Charlotte, NCSkills
- Office Administration
- CRM Software
- Upselling
- Microsoft Outlook
- Account Management
- RETAIL
- RETAIL MARKETING
- SHIPPING
- RETAIL SALES
- SALES
- Warehouse Experience
- Cake Decorating
- Shipping & Receiving
- Event Planning
- Event Marketing
- Computer Literacy
- Manufacturing
- Order Fulfillment
- Warehouse Management
- Inventory Control
- Customer Service
- Cleaning
- Microsoft Word
- Packaging
Certification
- 50 wpm
- CASC
- Oracle
- Outlook
- Fed Ex Manager
- Microsoft Office
Timeline
Technical Support Representative
Kelly Services
12.2020 - 11.2023
Transfer Agent
Quantum
11.2017 - 07.2020
Benefits Enrollment Guide
RandstadUSA
12.2016 - 07.2017
Customer Service Representative
Optum
06.2010 - 06.2014
High school equivalent -
West Mecklenburg High School
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