Quintin Hurst
Rochester,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Senior Payroll Specialist
Paychex, Inc.
12.2024 - Current
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Manage 250 clients in the Mid-Market business field
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
- Processed multi-state payroll for diverse client base, ensuring compliance with federal and state regulations.
- Led cross-functional training sessions, improving team knowledge on payroll systems and procedures.
Backend Payment Processor
Prestige
03.2024 - 11.2024
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Utilized Google Suite, Fiserv, Cybersource and Salesforce software to manage accounts.
- Transitioned 50 accounts daily to new processing system
- Streamlined data entry processes, resulting in time savings and increased productivity.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Senior Payroll Clerk
Bridgework Partners
10.2023 - 03.2024
- Ensured timely and accurate processing of payroll for over 100 employees on a bi-weekly basis.
- Improved efficiency of year-end tax processes by automating W-2 form distribution to employees electronically.
- Streamlined payroll processes by implementing automated systems, resulting in increased efficiency and accuracy.
- Trained junior payroll staff members on company policies and procedures, fostering a team-oriented environment focused on quality service delivery.
- Managed employee records, ensuring the accurate recording of timekeeping data, leave balances, deductions, and garnishments.
Repair Chat Agent
Spectrum
10.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM software proficiently for efficient management of customer interactions.
- Navigated through various databases efficiently, retrieving relevant information needed for each client interaction.
- Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Responded to 50 daily customer requests, offering excellent support and tailored recommendations to address needs.
Data Entry Admin/Payroll Specialist
One Career Path
12.2021 - 10.2022
- Managed payroll data entry and processing for 200 clients/businesses to comply with predetermined company guidelines.
- Assisted in implementing new software systems, increasing overall efficiency and ease of use for entire team.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Verified accuracy of data entered into system to produce error-free reports.
- Trained new employees on proper methods for entering, organizing, and maintaining company database records.
- Strong understanding in Excel (Pivot Tables, V-lookups)
- Optimized workflow processes within department to improve overall productivity while maintaining quality standards.
- Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Assisted with recruitment and onboarding of new employees.
Payroll Specialist
Heartland
06.2019 - 12.2021
- Proficiently manage end-to-end payroll processing for over 200 clients, ensuring accuracy and timeliness in payroll calculations, deductions, and tax withholdings.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
- Maintained strict confidentiality of all payroll information and records.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Audited timesheets and payroll records for accuracy.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Education
High School Diploma -
Rush-Henrietta Senior High School
Henrietta, NY06.2013
Associate of Arts - Business
Monroe Community College
Rochester, NYSkills
- Accounting
- Team Leader
- Self Direction
- 10-Key Data Entry
- Professionalism and courtesy
- Strategic Planner
- Employee Training
- Problem-Solver
- Attention to detail
Timeline
Senior Payroll Specialist
Paychex, Inc.
12.2024 - Current
Backend Payment Processor
Prestige
03.2024 - 11.2024
Senior Payroll Clerk
Bridgework Partners
10.2023 - 03.2024
Repair Chat Agent
Spectrum
10.2022 - 10.2023
Data Entry Admin/Payroll Specialist
One Career Path
12.2021 - 10.2022
Payroll Specialist
Heartland
06.2019 - 12.2021
High School Diploma -
Rush-Henrietta Senior High School
Associate of Arts - Business
Monroe Community College