Quintina Walker
Nashville,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
Sitel Group
03.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
School Bus Driver
Wise Coaches
08.2019 - 11.2021
- Inspected emergency equipment and verified safe working order for student and driver use
- Drove bus along assigned route, picking up students
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Inspected emergency equipment and verified safe working order for student and driver use.
Housekeeping Aide
VA Hospital
06.2023 - Current
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Polished fixtures to achieve professional shine and appearance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Asset Protection Associate
Walmart
09.2022 - 08.2023
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Background-checked potential investors, partner companies and employees and drafted reports of findings.
- Kept patrons and employees safe and from criminal activity.
- Maintained secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
Education
Cosmetology License - Cosmetology
P&A Scholars Beauty School
Detroit, MI12.2016
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Credit Card Payment Processing
- Answering Customer Questions
- Courteous with Strong Service Mindset
Timeline
Housekeeping Aide
VA Hospital
06.2023 - Current
Asset Protection Associate
Walmart
09.2022 - 08.2023
Customer Service Rep
Sitel Group
03.2022 - 07.2022
School Bus Driver
Wise Coaches
08.2019 - 11.2021
Cosmetology License - Cosmetology
P&A Scholars Beauty School
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