Quinton Todd
Help Desk Technician
Riverdale,GA
Summary
Friendly Help Desk Technician with 6 months of experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage technical knowledge and amiable personal interactions to provide quality technical responses.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Help Desk Technician
West Georgia Technical College
05.2022 - Current
- Provide customer service to users both on and off-campus via phone and email.
- Collaborate with other IT staff to resolve customer inquiries and ensure quality support.
- Patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Compiled and accurately entered data for each customer encounter to record in system.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Managed over 30 tickets per day.
Package Handler
United Parcel Services
08.2019 - 08.2022
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Handled over 1,000 packages per day.
Assembler
Yamaha Motor Manufacturing Corporation
03.2016 - 08.2019
- Assembled over 1,000 components with minimal supervision, exceeding expected project milestones
- Completed durable assemblies and subassemblies with hand and power tools
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints
DC Associate
PetSmart Distribution Center
08.2015 - 03.2016
- Fulfilled production orders by picking and packaging products for shipping
- Worked varied hours to meet seasonal and business needs
- Performed above 95% productivity goal consistently
Security Coordinator
Gate Safe Inc
04.2012 - 08.2015
- Ensured the safety of international and domestic flights through the inspection of airline personnel, equipment, and merchandise on-boarding the plane in accordance with TSA regulations
- Tracked the on-boarding of materials to prevent prohibited items from being boarded and escalated issues to management
Education
Associate of Applied Science - Networking Specialist
West Georgia Technical College
La Grange, GA 2019.08 - 2021.05
Skills
- Quick Learner
- Flexible and Adaptable
- Account Administration
- Microsoft Windows and Office
- Analytical and Methodical
- Excellent Verbal and Written Communication
- Closing Tickets
- Issue and Resolution Tracking
Timeline
Help Desk Technician
West Georgia Technical College
05.2022 - Current
Package Handler
United Parcel Services
08.2019 - 08.2022
Associate of Applied Science - Networking Specialist
West Georgia Technical College
2019.08 - 2021.05
Assembler
Yamaha Motor Manufacturing Corporation
03.2016 - 08.2019
DC Associate
PetSmart Distribution Center
08.2015 - 03.2016
Security Coordinator
Gate Safe Inc
04.2012 - 08.2015
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