Quinton McDonough
Saint Paul,MN
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Always striving to learn and master new skills.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Lunds & Byerlys
Saint Paul, MN
10.2023 - Current
- Manage Front End Operations and coach employees to ensure proper customer service & hospitality standards are met
- Provide solutions for customer concerns to ensure a sensational shopping experience
- Assist with Bookkeeping, Payroll, Scheduling, Social Media Management, and Supply Ordering
- Analyze store operating reports including voids, returns, daily sales, projections, and front-end performance
- Monitor front-end supplies to avoid any stock-outs of items
- Perform other duties as assigned or delegated
Customer Service Manager
Jerry’s Enterprises
Cub Foods - Woodbury, MN
04.2020 - Current
- Assist customers and ensures proper service levels and courtesy from all associates
- Respond to customer assistance needs/calls promptly
- Supervise the front end functions to ensure positive customer relations and accurate, prompt checkout
- Effectively communicate department priorities, policies, and procedures and delegate accordingly
- Establish clean, organized, and safe conditions
- Monitor overall store conditions
- Ensure a high level of customer service throughout the store
- Follow all store and department policies and procedures
- Act as Manager on Duty supervising entire store as needed
- Perform other duties as assigned or delegated
Barista/ Greeter
Caribou Coffee
Woodbury, MN
08.2018 - 03.2021
- Anticipated guests’ needs and proactively solved guest opportunities by demonstrating product knowledge and hospitality
- Hand-crafted beverages to order per Caribou standard operating procedures
- Prepared and served food to Caribou standard operating procedures
- Floated between barista and guest service, and willingly fulfilled all team member roles and responsibilities
- Took guests’ orders, managed cash drawer, and followed all cash handling policies and procedures
- Maintained the look and feel of a well-run store by following cleanliness, sanitization and organization standards
- Actively though and acted upon what the team and guests will need in the future
Education
Century College
White Bear Lake, MN08.2021
High School Diploma -
Woodbury High School
06.2019
Skills
- Time Management
- Work Prioritization
- Issue Resolution
- Cash Register Operations
- Team Contribution
- Bookkeeping Operations
Timeline
Operations Supervisor
Lunds & Byerlys
10.2023 - Current
Customer Service Manager
Jerry’s Enterprises
04.2020 - Current
Barista/ Greeter
Caribou Coffee
08.2018 - 03.2021
Century College
High School Diploma -
Woodbury High School