Quintyra Wiley
Atlanta,GA
Summary
Dynamic Leasing Consultant with a proven track record of success. Consistently enhances resident retention by 88% through exceptional customer service and innovative marketing strategies. Expertise in fair housing policies allows for easy navigation of complex regulations. Ability to build rapport quickly enables turning inquiries into leases. Strong background in leasing and sales, excelling at closing deals and driving revenue for the company.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Tribridge Residential
07.2024 - Current
- Engaged with all guests in the leasing office with hors d'oeuvres, answered questions, scheduled tours, and responded to phone and email inquiries, returning messages within 24 hours
- Resided at local Windsor Community to present perks and value of living in a luxury apartment
- Brainstormed 53 advertising campaigns in various outlets, including social media, radio, signage, and direct marketing
- Served residents with weekend hours, prompt follow-ups to questions, and proactive lease renewals, retaining 88% of residents
Leasing Consultant
Essential Staffing Solutions
06.2023 - 07.2024
- Greeted clients
- Showed apartments and prepared leases
- Distriouted and followed up on tenant renewal notices
- Inspected properties before and after new tenant move-ins to schedule manenance ceaners ano one services
- Verified tenant incomes and other information before accepting lease Collected rent and tracked resident payments and information in computer system
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
Leasing Consultant
Bridge Investment Group Holdings LLC
09.2021 - 05.2023
- Kept track of everything
- Collected rent and kept track of resident payments and information in Yardi
- Resolved tenant disputes in the most efficient way possible
- Showed them around properties, highlighting features and redirecting concerns to pique tenants' interest
- Took prospects on tours of the community and apartment/model, putting my product knowledge to work by explaining the features and benefits to them
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Answered constant flow of customer calls with up to 50 calls in queue per minute.
Customer Service / Quality Control Analyst
Staffing Solutions
02.2020 - 08.2021
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
Education
Master Of Criminal Justice -
ECPI University
Virginia Beach, VADiploma -
Fredrick Douglass High School
Atlanta05.2021
Skills
- Building rapport
- Fair housing policies
- Customer service expertise
- Leasing and sales
Timeline
Leasing Consultant
Tribridge Residential
07.2024 - Current
Leasing Consultant
Essential Staffing Solutions
06.2023 - 07.2024
Leasing Consultant
Bridge Investment Group Holdings LLC
09.2021 - 05.2023
Customer Service / Quality Control Analyst
Staffing Solutions
02.2020 - 08.2021
Master Of Criminal Justice -
ECPI University
Diploma -
Fredrick Douglass High School
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