Quoc Nguyen
Las Vegas,NV
Summary
Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
Work History
Small Business Owner
Desert wireless
Las Vegas, Nv
01.2009 - Current
- Managed daily operations of a wireless retail store.
- Trained staff on customer service and sales techniques.
- Developed marketing strategies to attract new customers.
- Oversaw inventory management and product ordering processes.
- Handled customer inquiries and resolved service issues promptly.
- Implemented efficient store layout to enhance customer experience.
- Collaborated with suppliers to negotiate favorable terms and pricing.
- Oversaw daily operations of small business including customer service and financial management.
Food Waiter
Encore Hotel ; Botero steakhouse
Las vegas, Nv
02.2008 - 04.2010
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food Runner
Wynn Las Vegas
Las Vegas, Nv
03.2005 - 11.2008
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
Las Vegas High School
Las Vegas, NvSkills
- Inventory management
- Staff training
- Marketing strategy
- Customer service
Languages
Vietnamese
Full Professional
Timeline
Small Business Owner
Desert wireless
01.2009 - Current
Food Waiter
Encore Hotel ; Botero steakhouse
02.2008 - 04.2010
Food Runner
Wynn Las Vegas
03.2005 - 11.2008
Las Vegas High School
References
References available upon request.