QUONTAVIA BROWN
REDDICK,FLORIDA
Summary
Experienced and skilled Advanced Medical Support Assistant with a strong background in medical administration and patient care management. Proven ability to build and maintain professional relationships, schedule appointments exceptional communication, technical, and analytical skills dedicated to delivering outstanding healthcare services and ensuring utmost patient satisfaction.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran's Affairs
01.2023 - Current
- Collaborate as a Community Care Consult Team member, working alongside various healthcare professionals to provide comprehensive care to patients
- Communicate with community care providers to verify their acceptance of VA patients and payments, prepared pre-appointment documents, scheduled the necessary level of care, and documented appointments in the appropriate consult
- Obtain medical documentation from community providers, scan it into the appropriate consult within the CPRS system, and alert VA providers for continuity of care
- Used PPMS, CTM, CPRS, HSRM, EPSI, Microsoft Teams, Excel, to maintain and record patient data and generate reports.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
Patient Services Receptionist
Ritz and Johnson Fashion Eyecare Center
04.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Part-Time Student Assistant
College of Central Florida Testing Center
10.2019 - 02.2021
- Maintained test security by enforcing testing center rules and ensuring the confidentiality and integrity of test materials
- Assisted candidates and students with check-in and exam registration, ensuring a smooth and efficient process.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
Cashier
Wendy's
07.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Arts - Sociology
University of Central Florida
Orlando, Florida08.2024
Associate of Arts - Liberal Arts And Sciences
College of Central Florida
Ocala, Florida08.2021
Skills
- HIPAA Compliance Understanding
- Patient Communication
- Conflict Resolution Techniques
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Medical Terminology Understanding
- Patient Care Coordination
- Customer Service
- Medical Billing Experience
Activities
- Advent Health Volunteer (Central Transport & Patient Support Services), March 2020
- Everfi Certification
- Ready to Work Certification
Citizenship
Yes
Federalexperience
Yes
Organization
Department Of Veterans Affairs
References
Available upon request
Availability
Permanent, Full-Time
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advanced Medical Support Assistant
Department of Veteran's Affairs
01.2023 - Current
Patient Services Receptionist
Ritz and Johnson Fashion Eyecare Center
04.2021 - 12.2022
Part-Time Student Assistant
College of Central Florida Testing Center
10.2019 - 02.2021
Cashier
Wendy's
07.2018 - 08.2019
Bachelor of Arts - Sociology
University of Central Florida
Associate of Arts - Liberal Arts And Sciences
College of Central Florida
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