I am an intensive listener very compassionate and self-aware. I enjoy problem solving with the intent to find a solution no matter what. A Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Hi, I’m
Quteeya Stewart
Staten Island,NY
Summary
Overview
9
years of professional experience
1
Certification
Work History
Conduent-EZ Pass
Customer Service Representative
04.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Amazon Warehouse
Amazon Fulfillment Associate
05.2019 - 01.2021
Job overview
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
House Calls Home Care
HHA
01.2015 - 01.2018
Job overview
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
Human Care
HHA - Home Health Aide
01.2015 - 01.2016
Job overview
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Administered medications accurately and on time, ensuring optimal treatment effectiveness.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
Education
Post UniversityWaterbury, CT
from Psychology
2026
University Overview
Repairs of the breach
High school diploma
03.2019
University Overview
Skills
- Customer Service
- Patient Relations
- Care Plan Implementation
- Account Updating
- Data Collection
- Data Entry
- Call Management
Certification
- Home Health Aide, 03/2014, Present, Took a one month training class.
- Security Guard, 06/2018, Present
Additional Information
Additional Information
I am a dedicated server and a compassionate worker. I'm very kind, understanding and love helping others feel comfortable as well as safe. I am also in College to become a psychologist.Personal Information
Personal Information
- Title: Compassionate-communicator
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Conduent-EZ Pass
04.2023 - Current
Amazon Fulfillment Associate
Amazon Warehouse
05.2019 - 01.2021
HHA
House Calls Home Care
01.2015 - 01.2018
HHA - Home Health Aide
Human Care
01.2015 - 01.2016
Post University
from Psychology
Repairs of the breach
High school diploma
- Home Health Aide, 03/2014, Present, Took a one month training class.
- Security Guard, 06/2018, Present
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