Quwanina Brown

• Coordinated patient appointments and managed scheduling to enhance access to care.
• Assisted healthcare providers by preparing and maintaining patient records with precision.
• Streamlined administrative processes, reducing wait times and improving patient flow.
• Trained new staff on electronic health record systems for improved data management.
• Coordinated care plans in collaboration with healthcare professionals and families.
• Developed relationships with community resources to improve client service access.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Assisted with day-to-day operations, working efficiently and productively with all team members.

consults, confirming eligibility for community

• Provides specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Works collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
• Responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an inter-professional coordinated care delivery model.
• Develop and/or maintain effective and efficient communication with the patient, inter-professional care delivery teams, VA medical centers, and other agencies; communicate with non-VA medical facilities.
• Other assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record, obtaining medical records, faxing, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC, monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.
• Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs inter-professional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community.
• Provides information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution.
• Screens incoming contacts and independently routes the contacts to the appropriate area for resolution.
• Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness.
• Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit.
• Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software.
• Provides accurate details of organizational information to Veterans regarding the different services the VA offers.
• Provides high-quality customer service to Veterans and their families/caregivers.
• Communicates tactfully and effectively to challenging customers who may be threatening, abusive, or distraught.
• Resolves Veteran complaints as appropriate.
• Performs duties as assigned to ensure efficient and effective operations.
• Other related duties may be assigned.

care, authorizing services, and ensuring proper coordination of care between VA facilities and community providers

• Operated packaging machinery to prepare items for shipping and delivery.
• Ensured accuracy in labeling and sorting packages according to company standards.
• Collaborated with team members to streamline workflow and enhance operational efficiency.
• Monitored inventory levels, reporting discrepancies to maintain accurate stock counts.
• Implemented process improvements that reduced package handling time and increased throughput.
• Led initiatives for cross-training staff, improving team versatility and response times.
• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Followed verbal and written instructions to properly move and ship products.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.
• Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
• Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.

• Responsible for maintaining a healthy, safe, and therapeutic environment for individuals Ensures the health and welfare of the individuals served
• Assist individuals served with medication and treatment plans as needed
• Responsible for making and maintaining medical appointments and assuring transport- Individuals served in the care and cleaning of their home, including reporting of maintenance needs
• Assist individuals served with money management including budgeting, banking, and shopping
• Assist individuals served with daily life activities such as: meal preparation, reading usage, use of telephone, use of community services (post office, mass transportation), housekeeping, clothing care, self-care, and personal hygiene
• Make food and non-food purchases for the home when requested
• Prepare meals
• Ensure the maintenance of the home and grounds are addressed as requested
• Complete all required documentation in accordance with applicable state agencies and Evergreen Presbyterian Ministries, Inc. policies and procedures
• Implement behavioral and other programs as trained and requested
• Assist individuals served with their goals as outlined in their plan of care document(s)
• Identify potential behavior triggers and defuse or redirect as needed to ensure safety and well-being of all involved
• Provide individuals served transportation in company

• Unload and receive inbound furniture orders repeatedly lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift.
• Use scan technology to document pertinent carton level information, including condition, quantity, and warehouse location of material.
• Monitor order management systems to ensure that all orders have been received properly and that detailed descriptions are provided for any Overage/Shortage/Damage issues.
• Perform regular cycle counts to ensure inventory is accurate and up to date.
• Pick deliveries from inventory and stage them by truck and stop number.
• Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience
• Work effectively with peers and managers
• Perform additional responsibilities as assigned.

• Responsible for speaking with customers via telephone, internet, instant messaging, etc. Responsible for handling a wide range of activities including customer service, customer contact, and technical support. Addressed calls timely, courteously, and within the set standards and parameters placed by Fed Ex. Responsible for scheduling appointments for re-delivery of items. Responsible for tracking packages, resolving issues, and addressing all client complaints. Elevated necessary issues to supervision that required higher level approval. Received an above satisfactory rating every month for workload, customer service, dependability, and client response and resolution times.

• Filled lottery, Inventory, counted cash, cigarettes, made deposits, cleaned and organized store and coolers! Ran a shift with 4 other employees! Changed prices, gas prices! Made schedule! Provided a prompt, efficient, and courteous customer experience Responded and resolved customer’s requests and concerns Assisted customers with purchases and fuel transactions Operated cash register Restocking merchandise Performed job related duties as assigned

• Transported merchandise from receiving dock or reserved slots to proper location in the warehouse. Completed purchase orders. Maintained the proper replenishment in the computer, using a handheld device, when the pallet is put back in the rack. Stacked cases and rotated merchandise. Refilled benches and filled pallet slots. Pulled material/products to deliver to production lines Moved Slot finished product from production to designated storage area Pulled finished product from storage and loaded it onto trailers Maintained an accurate record of quantities, pack size and description Unloaded material/product from trailers ( 53 foot)Completed inspection form on equipment operated. Changed propane tanks on forklift, when applicable Kept work area clean. Swept floor slots. Cleaned spills and re-worked damage Performed other job-related duties as assigned

• Order filled, drove pallet jack around to fill orders on headset! At a timely matter

• Ensured team members provided outstanding service to satisfy guest
• Assist management with training and coaching team members
• Utilizes HOSPITALITY systems to run a great restaurant on all shifts
• Implements restaurant controls, especially cash and inventory
• Sets and meets restaurant goals for service, operations and financial results