QUY LE
San Antonio,TX
Summary
Developed skills in dynamic, customer-focused environment, consistently delivering exceptional brand representation and customer engagement. Excels in communication and relationship-building, with proven ability to adapt and thrive in fast-paced settings. Looking to transition into new role, leveraging these transferable skills to make positive impact.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
American Eagle Outfitters, Inc
San Antonio, TX
02.2026 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and minimal wait times.
- Assisted customers with product inquiries, enhancing overall shopping experience and driving sales.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment for shoppers.
- Mentored staff on upselling techniques, contributing to higher average transaction values and improved customer satisfaction.
Cashier/Stock/Selling Associate
Bath and Body Works
San Antonio, Texas
09.2024 - Current
- Operated POS cash register with precision, processing high volumes of transactions per shift while managing 100% accuracy in cash, credit, and gift card payments.
- Delivered personalized customer service by recommending products based on customer needs, contributing to a 10% increase in average transaction value through effective upselling and cross-selling.
- Arranged with stocking, replenishment, and visual merchandising to ensure shelves were organized, stocked, and aligned with brand presentation standards.
- Volunteered for additional shifts and provided flexible availability during peak hours, helping sustain full team coverage and smooth store operations.
- Collaborated with team members and management to create a welcoming shopping environment and meet daily sales goals.
Campus Manager
Fresh Prints
San Antonio, Texas
09.2022 - 09.2024
- Reached directly with Greek organizations to obtain quotes and provide accurate pricing, ensuring clients received best possible deals and enhancing customer satisfaction by 10%.
- Built and promoted the Fresh Prints brand on campus through targeted marketing strategies, boosting brand visibility and recognition by 20% among students.
Server
Plucker Wings Bar
San Antonio, Texas
09.2023 - 08.2024
- Operated the TOAST POS system to accurately process customer orders and payments, maintaining 100% accuracy and minimizing transaction errors.
- Supervised and organized multiple payment types, including cash, credit, and mobile payments, ensuring efficient and error-free transactions.
- Delivered attentive table service in a fast-paced environment, balancing speed, accuracy, and guest satisfaction during high-volume shifts.
- Utilized strong menu knowledge to recommend items and upsell high-margin dishes, contributing to a 5% increase in average check size.
Cabana Server/Bartender
Typhoon Texas
Pflugerville, Texas
05.2022 - 08.2024
- Promoted from Cabana Server to Bartender based on strong performance, reliability, and ability to manage fast-paced service environments.
- Prepared and served alcoholic and non-alcoholic beverages in a high-volume setting, efficiently producing an average of 20 drinks per hour during peak times while maintaining quality and accuracy.
- Delivered attentive customer service to guests, balancing speed and professionalism to enhance overall guest experience.
Education
Bachelor of Business Administration - Management, Marketing
The University of Texas at San Antonio
08-2026
Skills
- Customer service
- Effective communicator
- Customer engagement
- Exceptional communication
- Time management
- Teamwork and collaboration
ACTIVITIES AND HONORS
- UTSA Scholar, Honors College
- UTSA Scholar, Business Honors Program
- Alpha Delta Pi, UTSA Panhellenic Sorority, Merchandise Chair
Languages
Vietnamese
Native or Bilingual
Timeline
Brand Ambassador
American Eagle Outfitters, Inc
02.2026 - Current
Cashier/Stock/Selling Associate
Bath and Body Works
09.2024 - Current
Server
Plucker Wings Bar
09.2023 - 08.2024
Campus Manager
Fresh Prints
09.2022 - 09.2024
Cabana Server/Bartender
Typhoon Texas
05.2022 - 08.2024
Bachelor of Business Administration - Management, Marketing
The University of Texas at San Antonio