Ray Robinson
SRP
AZ
8
years of professional experience
Customer-focused Professional with over six years of experience in fast-paced environments. Recognized for strong communication and problem solving skills, with a track record of leading initiatives and coaching peers. Skilled in adapting to technology and providing customer-centered solutions while managing high-volume interactions.
Work History
Customer Service Representative
1 Year 11 Months- Deliver exceptional customer service by handling a high volume of inbound customer calls while resolving billing inquiries, account concerns, service requests, and complex customer issues with professionalism and empathy.
- Demonstrate adaptability by quickly learning new technology, policies, and procedures while maintaining productivity and service quality in a fast-paced environment.
- Selected to participate in Customer Modernization, serving as an early adopter of new systems, processes, and customer service initiatives. Act as a resource for peers by communicating updates, sharing knowledge, and supporting successful implementation across the team.
- Chosen as a Mentor for newly hired Customer Service Representatives, providing one-on-one coaching, answering procedural questions, reinforcing best practices, and helping new employees build confidence and succeed in their roles.
Senior Customer Service Specialist
4 Years 6 Months- Managed more than 30 accounts in Merchant services industry.
- Stepped up to assist customer service supervisor with complaints and issues during times of department short staffing.
- Trained staff on operating procedures and company services.
- Improved overall efficiency 47% by being in charge of bulk processes
- Responded proactively and positively to rapid change.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Led pilot team in delivery of ESL project, resulting in using the language line to add 100's of new restaurants to the platform.
Patient Appointment Coordinator
1 Year 8 Months- Scheduled appointments for customers via email or over telephone.
- Called and rescheduled appointments for clients.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Applied Psychology
Associate of Science - Applied Psychology
- Member of phi kappa phi
Skills
Creative Problem Solving
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Multitasking and Prioritization
Data Entry and Maintenance
Customer Account Management
Document and Records Management
Salesforce CRM
Time management
Excel proficiency
Timeline
Customer Service Representative
SRP
09.2024 - CurrentRead More
Senior Customer Service Specialist
DoorDash
02.2020 - 08.2024Read More
Patient Appointment Coordinator
Passport Health Communications
05.2018 - 01.2020Read More
Maricopa Community Colleges - Glendale Community College
Associate of Science from Applied Psychology
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Grand Canyon University
Bachelor of Science from Applied Psychology
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