Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Rachel Ifamilik

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions.

Overview

7
7
years of professional experience

Work History

Ramp Agent

Southwest Airlines
05.2022 - Current
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.

Flight Attendant

Mesa Airlines
07.2018 - 12.2021
  • Ensured safety and comfort of customers onboard aircraft.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Used excellent customer service skills in addressing passengers' needs.

Receptionist

ABC Nissan
04.2021 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Ride Operator

Six Flags Discovery Kingdom
04.2017 - 03.2018
  • Served guest with enthusiastic, helpful demeanor to promote positive and memorable experiences
  • Monitored passengers and ride operations and enforced safety regulations.
  • Built and established positive relationships with patrons, team members and supervisors.

Education

High School Diploma -

Armijo High School
Fairfield, CA
06.2015

Skills

  • Customer Service
  • Verbal and Written Communication
  • Problem-Solving
  • Flexible Schedule

Hobbies

Growing up on a very small island, called Saipan, I was exposed to three main cultures which were Japanese, Korean and Chamorro. I grew up surrounded by their dishes, traditions and the language. Then moving on over to california I was introduced to many more cultures. I love how diverse the state of California is and I had the honor of growing up with many different people from many different background such as Vietnamese, Tongan and Middle Eastern. Its always great discovering new things that build your knowledge as well as palate.

Timeline

Ramp Agent

Southwest Airlines
05.2022 - Current

Receptionist

ABC Nissan
04.2021 - 10.2021

Flight Attendant

Mesa Airlines
07.2018 - 12.2021

Ride Operator

Six Flags Discovery Kingdom
04.2017 - 03.2018

High School Diploma -

Armijo High School

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Rachel Ifamilik