RAAVI KAUR
Calgary,AB
Summary
Results-driven sales and customer service professional with years of experience in automotive sales, customer relations, administrative support and client engagement. Proven ability to exceed sales targets, manage high-volume customer interactions, coordinate appointments and bookings, and build strong long-term customer relationships. Skilled in CRM systems, communication, problem-solving and fast-paced team environments. Recognized for delivering exceptional customer experiences, increasing operational efficiency, and supporting business growth through strong interpersonal and organizational skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Vision RV
09.2024 - 03.2025
- Facilitated efficient handling of customer interactions, including calls, online bookings, and service appointments, to enhance customer satisfaction.
- Executed prompt and professional resolution of customer concerns to enhance satisfaction.
- Scheduled appointments and coordinated customer requests with service and sales departments.
- Maintained accurate customer information, booking records, and service documentation.
- Facilitated customer satisfaction by providing tailored advice and support in RV selection.
Sales Associate
Landridge Homes
01.2024 - 09.2024
- Provided professional and friendly assistance to visitors at show homes to enhance their experience.
- Provided comprehensive explanations of home features, layouts, and pricing structures to facilitate informed purchasing decisions.
- Facilitated walkthrough of show homes, addressing customer inquiries about properties and community features.
- Managed scheduling of appointments and follow-up meetings, ensuring timely interactions between sales representatives and potential buyers.
- Executed product demonstrations to showcase benefits and features effectively.
Assistant Sales Manager
Jim Pattison Volvo
04.2020 - 12.2023
- Consistently exceeded monthly and annual sales targets through relationship-based selling and strong customer engagement.
- Evaluated customer needs and provided tailored recommendations on vehicle selection, financing options, and warranty products.
- Executed professional vehicle presentations and conducted test drives, effectively communicating features and benefits.
- Facilitated effective communication with customers through various channels to enhance service delivery.
- Cultivated enduring customer relationships to drive repeat business and generate referrals.
- Coordinated the preparation and organization of sales agreements, registration paperwork, and financing documentation to ensure timely delivery.
- Addressed customer concerns with efficiency, ensuring adherence to high satisfaction standards.
- Collaborated with management and sales teams to improve sales performance and dealership operations.
Administrative Assistant
DLC Royalty Financial
09.2017 - 04.2020
- Streamlined daily office operations by managing scheduling, document organization, filing, and customer communication.
- Oversaw processing of applications to maintain precise client records and financial documentation.
- Facilitated communication among clients, lenders, and internal departments to enhance operational efficiency.
- Coordinated office management activities while assisting in the preparation of administrative reports and presentations.
- Ensured confidentiality and accuracy in managing sensitive customer and financial information.
Education
Diploma - Business Administration And Management
Columbia College
Vancouver12-2019
Skills
- Critical thinking
- Data Entry
- Microsoft Office Suite
- Communication Skills
- Problem Solving
- Team Collaboration
- Time Management
- Customer service
- Conflict Resolution
- Retail & Automotive Sales
- Multitasking
Certification
- Customer Relationship Management Certification
- Retail Sales Management Certification
- Personal Finance Management Certification
Timeline
Customer Service Representative
Vision RV
09.2024 - 03.2025
Sales Associate
Landridge Homes
01.2024 - 09.2024
Assistant Sales Manager
Jim Pattison Volvo
04.2020 - 12.2023
Administrative Assistant
DLC Royalty Financial
09.2017 - 04.2020
Diploma - Business Administration And Management
Columbia College