Rabia Saleem
Lorton,VA
Summary
Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
12.2020 - Current
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Barista
Starbucks
06.2018 - 10.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Associate of Applied Science - Nursing
Northern Virginia Community College
Annandale, VA08-2027
High School Diploma -
Hayfield Secondary School
Alexandria, VA06-2019
Skills
- Workflow optimization
- Training and mentoring
- Operations management
- Inventory control
- Performance metrics
- Confidentiality and HIPAA
- Insurance verification
- Pharmaceutical calculations
- Interpreting and processing medication orders
Certification
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
Punjabi
Full Professional
Urdu
Full Professional
Timeline
Pharmacy Operations Manager
Walgreens
12.2020 - Current
Barista
Starbucks
06.2018 - 10.2020
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Associate of Applied Science - Nursing
Northern Virginia Community College
High School Diploma -
Hayfield Secondary School
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