RACHAEL ADAMAVICH
Waynesville,NC
Summary
Dedicated professional experienced in hospitality, healthcare and community-based services. Skilled in building relationships, fostering teamwork, and creating supportive environments. Adaptable and organized, capable of multitasking and prioritizing in fast-paced settings. Focused on patient advocacy and empowerment, connecting individuals with resources that promote recovery and well-being.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Registration Coordinator
Behavioral Health Group
04.2026 - Current
- Coordinate patient registration workflows, verifying demographics, insurance, and referral information for behavioral health admissions.
- Schedule intake appointments, manage provider calendars, and support timely patient access to services.
- Process eligibility checks and prior authorizations using electronic health record and insurance verification systems.
- Resolve registration discrepancies, correct documentation errors, and maintain accurate confidential records.
- Communicate with patients, families, and clinical teams to gather required intake information and complete admissions.
- Collaborate with interdisciplinary teams to ensure seamless coordination of care across departments.
- Reduce errors in billing processes by conducting regular audits of patient accounts and collaborating closely with billing specialists.
- Boost department efficiency with meticulous attention to detail in managing patient records and appointments.
Patient Services Dietary Aide
HHS
06.2024 - 02.2026
- Prepared and served meals in accordance with dietary guidelines and patient preferences.
- Supported patients during meal times, ensuring comfort and addressing special dietary needs.
- Maintained clean and organized workspace, ensuring timely meal production and delivery, contributing to overall kitchen efficiency.
- Assisted team members during peak times with dishwashing and restocking supplies, promoting a collaborative work environment.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Provided support to patients during meal times, ensuring comfort and addressing special dietary needs effectively.
Head Bartender
Sauced
07.2018 - 05.2024
- Supervised daily bar operations, ensuring efficient service and adherence to standards.
- Trained and mentored junior bartenders, improving service quality and fostering skill development.
- Created innovative cocktail recipes, boosting customer satisfaction and encouraging repeat visits.
- Managed inventory control, optimizing stock levels and minimizing waste through effective ordering practices.
- Analyzed customer feedback to refine service offerings, resulting in enhanced guest experiences and retention rates.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
- Addressed customer complaints swiftly and professionally, maintaining the establishment's reputation for exceptional service.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Server/Bartender
Rendezvous Restaurant
03.2016 - 06.2018
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables, ensuring timely order processing and delivery to maximize dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained new servers on menu offerings, service protocols, and POS systems.
- Resolved customer complaints professionally, achieving swift solutions and fostering positive relationships.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Ammons Drive In
02.2012 - 03.2016
- Coordinated table management to optimize seating arrangements, enhancing guest flow during peak hours.
- Delivered outstanding customer service, resulting in increased guest satisfaction and loyalty.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Cultivated warm relationships with regular customers.
- Built strong relationships with regular customers through personalized interactions. with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Applied Science - Accounting
Haywood Community College
Clyde, NCSkills
- Regulatory compliance
- Conflict resolution
- Work ethic
- Customer satisfaction
- Priority management
- Team collaboration
- Professional communication
- Process improvement
- Resourcefulness and initiative
- Strong interpersonal skills
- Patient intake coordination
Accomplishments
Spearheaded and successfully implemented a client-centered food pantry initiative to address food insecurity and support the overall well-being of individuals served. Established the organization as a community donation center, building awareness, encouraging community involvement, and coordinating donations to expand access to essential resources for clients in need. Demonstrated leadership, initiative, community engagement, and a strong commitment to improving quality of life through compassionate, resource-focused support.
Certification
- Basic Life Support (BLS) Certification
- Nonviolent Crisis Intervention (NCI) Certification
Timeline
Patient Registration Coordinator
Behavioral Health Group
04.2026 - Current
Patient Services Dietary Aide
HHS
06.2024 - 02.2026
Head Bartender
Sauced
07.2018 - 05.2024
Server/Bartender
Rendezvous Restaurant
03.2016 - 06.2018
Server
Ammons Drive In
02.2012 - 03.2016
Associate of Applied Science - Accounting
Haywood Community College