Rachael Astacio
New Britain,CT
Summary
Driven student with a background in healthcare and retail management, notably at Spine and Sports Medicine. Excelled in patient care and appointment scheduling, enhancing client trust and satisfaction. Skilled in bilingual communication and medical terminology, adept at improving operational efficiencies. Demonstrated success in team leadership and customer dispute resolution, significantly boosting service quality. Dependable and motivated to start a new health care career where my knowledge and skills can be utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Spine and Sports Medicine
09.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Collections - Phlebotomist
American Red Cross
03.2023 - 08.2023
- Labeled transfer bags and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Manager
Walgreens
10.2021 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory control, cash control, store opening and store closing procedures
- Cross-trained existing employees to maximize team agility and performance.
Education
Certified Phlebotomy Program -
Tunxis Community College
Farmington, CT03.2023
E.C Goodwin Technical High School
New Britain, CT06.2022
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Scheduling Appointments Management
- Bilingual
- Proper specimen handling
- Patient care
Certification
CT Pharmacy Technician Certification
CPR Certification
OSHA Certified
Timeline
Chiropractic Assistant
Spine and Sports Medicine
09.2023 - Current
Collections - Phlebotomist
American Red Cross
03.2023 - 08.2023
Manager
Walgreens
10.2021 - 04.2023
CT Pharmacy Technician Certification
CPR Certification
OSHA Certified
Certified Phlebotomy Program -
Tunxis Community College
E.C Goodwin Technical High School
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