Rachael DeCaires-Houston
Oak Harbor,WA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Manager
Whidbey Island Family Housing
2023.04 - Current
- Organized and executed launch of community and client outreach events i.e: town halls, client events.
- Addressed and resolved customer complaints and inquiries, maintaining high satisfaction.
- Monitored and implemented annual operating budgets and forecasts, as well as developed sales and marketing plans.
- Created and nurtured professional development of direct reports by coaching and leading towards success.
Community Manager
Ohana Military Communities
2020.05 - 2023.04
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community of 1,800 units within established cost constraints.
- Partner with military executives, vendors, and internal teams.
- Managed internal and external crisis.
Resident Service Specialist
Ohana Military Communities
2020.06 - 2021.05
- Implemented and monitored residential policies and procedures.
- Created and built client relationships to foster trust and customer satisfaction.
- Assisted in developing programs to promote community positivity and growth.
- Collaborated with residential team to maximize effective and efficient operations.
Public Relations Specialist
Stryker Weiner And Yokota Public Relations Inc.
2019.07 - 2020.05
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Wrote and distributed Q&A for executives to use for routine use and in face of crisis.
- Planned and organized seminars, meetings and retreats.
Marketing Specialist
University Of Hawaii At Manoa - NHSEMP
2016.12 - 2018.12
- Maximized advertising efforts of the program by developing content for media relations and social media posts.
- Assembled reports and presentations to share insights and recommendations for recruitment of the program.
- Identified appropriate marketing channels and target customers for program.
- Planned marketing initiatives and leveraged referral networks to promote program development.
Education
Bachelor of Arts - Communications
University Of Hawaii At Manoa
Honolulu, HI05.2020
Skills
- Property Management
- Project Management
- Client Relationship
- Communication
- Leadership
- Marketing and Advertising
- Expertise in Yardi, Microsoft Office, Salesforce, Google Drive
- Internal Relationship Management
- Crisis Management
- Collaboration
Certification
- Certified Apartment Leasing Professional
- Certified Apartment Manager
- Office Safety
- Crisis and Disaster Master
Timeline
Community Manager
Whidbey Island Family Housing
2023.04 - Current
Resident Service Specialist
Ohana Military Communities
2020.06 - 2021.05
Community Manager
Ohana Military Communities
2020.05 - 2023.04
Public Relations Specialist
Stryker Weiner And Yokota Public Relations Inc.
2019.07 - 2020.05
Marketing Specialist
University Of Hawaii At Manoa - NHSEMP
2016.12 - 2018.12
Bachelor of Arts - Communications
University Of Hawaii At Manoa