Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachael DeCaires-Houston

Oak Harbor,WA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community Manager

Whidbey Island Family Housing
Oak Harbor, WA
04.2023 - Current
  • Organized and executed launch of community and client outreach events i.e: town halls, client events.
  • Addressed and resolved customer complaints and inquiries, maintaining high satisfaction.
  • Monitored and implemented annual operating budgets and forecasts, as well as developed sales and marketing plans.
  • Created and nurtured professional development of direct reports by coaching and leading towards success.

Community Manager

Ohana Military Communities
Honolulu, HI
05.2020 - 04.2023
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Managed community of 1,800 units within established cost constraints.
  • Partner with military executives, vendors, and internal teams.
  • Managed internal and external crisis.

Resident Service Specialist

Ohana Military Communities
Honolulu, HI
06.2020 - 05.2021
  • Implemented and monitored residential policies and procedures.
  • Created and built client relationships to foster trust and customer satisfaction.
  • Assisted in developing programs to promote community positivity and growth.
  • Collaborated with residential team to maximize effective and efficient operations.

Public Relations Specialist

Stryker Weiner And Yokota Public Relations Inc.
Honolulu, HI
07.2019 - 05.2020
  • Assisted with marketing strategy development to increase public awareness and customer engagement.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Wrote and distributed Q&A for executives to use for routine use and in face of crisis.
  • Planned and organized seminars, meetings and retreats.

Marketing Specialist

University Of Hawaii At Manoa - NHSEMP
Honolulu, HI
12.2016 - 12.2018
  • Maximized advertising efforts of the program by developing content for media relations and social media posts.
  • Assembled reports and presentations to share insights and recommendations for recruitment of the program.
  • Identified appropriate marketing channels and target customers for program.
  • Planned marketing initiatives and leveraged referral networks to promote program development.

Education

Bachelor of Arts - Communications

University Of Hawaii At Manoa
Honolulu, HI
05.2020

Skills

  • Property Management
  • Project Management
  • Client Relationship
  • Communication
  • Leadership
  • Marketing and Advertising
  • Expertise in Yardi, Microsoft Office, Salesforce, Google Drive
  • Internal Relationship Management
  • Crisis Management
  • Collaboration

Certification

  • Certified Apartment Leasing Professional
  • Certified Apartment Manager
  • Office Safety
  • Crisis and Disaster Master

Timeline

Community Manager

Whidbey Island Family Housing
04.2023 - Current

Resident Service Specialist

Ohana Military Communities
06.2020 - 05.2021

Community Manager

Ohana Military Communities
05.2020 - 04.2023

Public Relations Specialist

Stryker Weiner And Yokota Public Relations Inc.
07.2019 - 05.2020

Marketing Specialist

University Of Hawaii At Manoa - NHSEMP
12.2016 - 12.2018

Bachelor of Arts - Communications

University Of Hawaii At Manoa
Rachael DeCaires-Houston