Rachael England
Florence
Summary
Efficient and Tech savvy Medical/Spa Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Shoals Orthotics & Prosthetics
Florence
08.2021 - 03.2025
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Took messages from patients and promptly relayed to appropriate staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Spa Receptionist
Drift Skincare
Killen
06.2020 - 08.2021
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Demonstrated excellent customer service skills when interacting with clients.
Spa Receptionist
Serenity Day Spa Salon
Florence
12.2017 - 05.2020
- Provided training support to new hires on software programs utilized within the facility.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Tracked all purchases made by customers using POS systems in order to create detailed reports for accounting purposes.
- Managed bookings for special occasions such as weddings or group spa days according to specified requirements.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Processed daily sales reports to track inventory levels of products and supplies.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Provided feedback on product performance to management team when requested by customers or staff members.
- Performed administrative duties such as filing paperwork and updating client databases.
Restaurant Hostess
Texas Roadhouse
Florence
05.2016 - 12.2017
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Assisted with setting up banquet rooms for special events.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Provided menus and answered questions about menu items and specials.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Upsold appetizers, drinks, desserts. when appropriate.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Receptionist
Vinyl Reflections
Florence
08.2015 - 05.2016
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Education
High School Diploma -
Brooks High School
Killen, Alabama05-2016
Sonography
Northwest Shoals Community College
Muscle Shoals, ALSkills
- Patient scheduling
- Medical record management
- Insurance verification
- Data entry
- Customer service
- Payment processing
- Multiline phone management
- Patient intake
- Time management
- Verbal communication
- Insurance verifications
- Patient callbacks
- Typing and filing
- Co-payment collection
- Front desk operations
- Appointment scheduling
- Problem-solving abilities
- Fast Learner
Timeline
Medical Receptionist
Shoals Orthotics & Prosthetics
08.2021 - 03.2025
Spa Receptionist
Drift Skincare
06.2020 - 08.2021
Spa Receptionist
Serenity Day Spa Salon
12.2017 - 05.2020
Restaurant Hostess
Texas Roadhouse
05.2016 - 12.2017
Receptionist
Vinyl Reflections
08.2015 - 05.2016
High School Diploma -
Brooks High School
Sonography
Northwest Shoals Community College