Rachael Jones
Brevard,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision, or in team settings.
Overview
14
14
years of professional experience
Work History
Administrative Professional
Elevate Physical Therapy
07.2019 - Current
- Assisted in patient intake processes, verifying insurance information and collecting necessary documentation, as well as payments
- Managed calls and scheduled appointments for 15 providers to ensure exceptional customer service standards.
- Collaborated with healthcare providers to obtain required patient information for accurate insurance verification.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Greenhouse Manager
Mud Lake Farm
08.2012 - 05.2019
- Cultivated open communication among team members through regular meetings focused on operational improvements.
- Upgraded outdated infrastructure resulting in reduced energy consumption throughout operations.
- Increased production efficiency with effective space utilization and crop rotation planning.
- Implemented quality control measures that led to higher customer satisfaction rates for both retail and wholesale clients.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Blue Ridge Community College
Brevard, NC02-2010
Skills
- Customer service
- Scheduling
- Data entry
- Administrative support
- Critical thinking
- Documentation and recordkeeping
Timeline
Administrative Professional
Elevate Physical Therapy
07.2019 - Current
Greenhouse Manager
Mud Lake Farm
08.2012 - 05.2019
GED -
Blue Ridge Community College