Rachael Mason

Competent Healthcare Professional with over ten years of experience; pleasant bedside manner with exceptional customer service skills. Strong patient care advocate certified in taking vital signs, CPR and first aid. Patient focused team approach with excellent observational skills and the ability to accurately document and report changes in the patient’s condition. Experience with acute care, rehabilitation, Alzheimer’s, and Dementia patients. Engage in high level customer service, coordinating patient care by scheduling and maintaining recalls for all patients. Driven by a commitment to excellence, I leveraged my effective communication and schedule management skills at Case Dental School of Medicine to enhance patient care coordination. My caring and compassionate approach, combined with proficiency in database applications, consistently improved operational efficiency and patient satisfaction, underscoring my ability to meet and exceed employer expectations.