Rachael Meza
Houston,TX
Summary
Dedcated managment professional, with an experience in leading high, performing teams and diverse and dynamic environments. Adapt in developing and implementing strategies tailored to customers needs, managing customer complaints and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline, processes, and exceed organized goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Uberrito
Houston, Texas
04.2024 - 03.2025
- Resolved Customer complains quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store,maintaining staff,inventory,and customers.
- Coached and mentored all staff on companies policies,procurers and expectations
- Ensured compliance with all applicable laws regarding health codes,labor regulations,and safety standards
CSR
Target
Cypress, Texas
04.2023 - 11.2024
- Assisted with Mentoring new employees during and after training.
- Processed payments accurately in order to complete transactions successfully.
- Provided exceptional customer service by responding to inquires and resolving customer complaints in a timely manner.
- Communicated effectively with customers via telephone,email,and face to face interactions.
- Processed orders,returns,exchanges in a timely manner.
Operations Assistant
Walmart
Cypress, Texas
05.2021 - 04.2023
- Validated incoming shipments against purchase orders or invoices.
- Generated reports summarizing daily activity related to claims processing operations.
- Ensured proper storage conditions for all items in the warehouse.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Trained new staff members in proper safety protocols related to handling merchandise within the warehouse environment.
Assistant Service Manager
Chipotle Mexican Grill
Hooks, Texas
03.2017 - 04.2021
- Maintained accurate and up-to-date records of all inventory.
- Ensuring compliance with all applicable laws regarding health code,labor regulations,safety standards.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Manager
Acceptance Now
Charlotte, North Carolina
03.2015 - 10.2017
- Maintained accurate records of all leasing activities including applications,contracts,and payments.
- Administered bookkeeping functions to generate invoices,and handle accounts payable and receivable.
- Monitored sales performances to identify positional areas for improvement.
- Communicating with client's to address any questions,concerns,and any needs and providing quality and effective customer service.
Barista
Starbucks
Mooresville, North Carolina
11.2014 - 03.2015
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed extensive knowledge of coffee-making techniques, including express extraction,milk steaming,and basic latte art.
Education
Cosmetology License - Cosmetology
Pinnacle Institute Of Cosmetology
Mooresville, NC03-2012
High School Diploma -
Plainfield Central High School
Plainfield, IL06-2007
Some College (No Degree) - General Education
Waubonsee Community College
Sugar Grove, ILSkills
- Inventory management
- Staff training
- Compliance monitoring
- Customer relationship management
- Operational oversight
- Sales analysis
Languages
American Sign language
Limited
Timeline
Assistant Manager
Uberrito
04.2024 - 03.2025
CSR
Target
04.2023 - 11.2024
Operations Assistant
Walmart
05.2021 - 04.2023
Assistant Service Manager
Chipotle Mexican Grill
03.2017 - 04.2021
Assistant Manager
Acceptance Now
03.2015 - 10.2017
Barista
Starbucks
11.2014 - 03.2015
Cosmetology License - Cosmetology
Pinnacle Institute Of Cosmetology
High School Diploma -
Plainfield Central High School
Some College (No Degree) - General Education
Waubonsee Community College