Rachael Paladino
Customer Service Specialist
Nashua,NH
Summary
Dependable customer service fanatic dedicated to providing customers with efficient, high-quality service and meaningful experiences. Adaptable professional well-versed in team collaboration, quickly resolving issues, and fostering long-lasting guest relations.
Overview
8
8
years of professional experience
1
1
years of post-secondary education
Work History
Server
Town Tavern
Hudson, NH
05.2016 - 09.2019
- Upsold high-profit items such as alcoholic drinks and appetizers to increase restaurant sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Expeditor/Shift Leader/Supervisor
Hannaford
Hudson, NH
09.2018 - 04.2019
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Worked with management team to implement proper division of responsibilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier
Hudson House of Pizza
Hudson, NH
03.2016 - 05.2016
- Accurately prepared subs, salads, and wraps for customers.
- Guided customers through the ordering process and completed cash and credit transactions.
Server
Bertucci’s
Chelmsford, MA
02.2015 - 12.2015
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Crafted specialty cocktails for guests while maintaining regular section.
Server
Boston Billiards Club
Nashua, NH
10.2014 - 03.2015
- Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
Education
Business Management
Nashua Community College
01.2013 - 01.2015
High School Diploma -
Alvirne High School
Hudson, NH 09.2009 - 06.2013
Skills
Complaint resolution
Accomplishments
- Attended week-long Economics For Leaders seminar at Babson College summer 2012.
- Completed Bertucci's training program to acquire official certification to train new waitstaff.
Timeline
Expeditor/Shift Leader/Supervisor
Hannaford
09.2018 - 04.2019
Server
Town Tavern
05.2016 - 09.2019
Cashier
Hudson House of Pizza
03.2016 - 05.2016
Server
Bertucci’s
02.2015 - 12.2015
Server
Boston Billiards Club
10.2014 - 03.2015
Business Management
Nashua Community College
01.2013 - 01.2015
High School Diploma -
Alvirne High School
09.2009 - 06.2013
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