Rachael Parrish
Greenville,SC
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining healthcare operations at Ensemble Health Partners. Skilled in HIPAA compliance and critical thinking, adept at multitasking and maintaining meticulous attention to detail. Demonstrated ability to improve patient relations and administrative efficiency, ensuring optimal care delivery and operational success.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Ensemble Health Partners
Greenville, SC
01.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the hospital.
- Cross trained employee for Emergency Room, Outpatient Radiology Services and Mobile Mammogram Department within Hospital.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial
- Processed payments using cash and credit cards, maintaining accurate records of transactions. Provided patients with Good Faith Estimate.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Managing Bartender
Growler Haus
Greenville SC
12.2021 - 12.2023
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
- Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Cultivated an enjoyable atmosphere by curating appropriate music playlists that catered to various demographics visiting the establishment.
- Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Set up advertising signs and displays on shelves, counters and tables.
Head Bartender & Food Server
Balter Beerworks
Knoxville, TN
08.2019 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Education
Trade School - Esthetics
Aveda Institude
Knoxville, TN2020
Marketing & Business
University of South Carolina
Columbia SC2019
Cellular Biology
Georgia Southern
Statesboro, GA2016
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Medical Terminology
- Goal Setting
- Proficient inSoftware
- Payment Collection
- New Hire Training
- Articulate Communication
- Healthcare operations
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Administrative and Office Support
- Registration and Scheduling
- Professional Bedside Manner
Timeline
Patient Care Coordinator
Ensemble Health Partners
01.2024 - Current
Managing Bartender
Growler Haus
12.2021 - 12.2023
Head Bartender & Food Server
Balter Beerworks
08.2019 - 12.2021
Trade School - Esthetics
Aveda Institude
Marketing & Business
University of South Carolina
Cellular Biology
Georgia Southern