Rachael Perrigin
GREENFIELD,IN
Summary
Dynamic Pharmacy Technician with a proven track record at Veteran Affairs Hospital, excelling in patient confidentiality and workflow optimization. Leveraged problem-solving skills to enhance team productivity and customer satisfaction. Committed to accuracy and efficiency, consistently improving operational processes while adhering to HIPAA regulations. Current CPhT dedicated to delivering exceptional service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Veteran Affairs Hospital
10.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Medselect Supervisor
Pharmakon LTC Pharmacy
03.2013 - 09.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Pharmacy Technician
Walmart Pharmacy
2009 - 2013
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
- Current CPhT
Certification
Certified Pharmacy Technician
Certification #: 3014142
Timeline
Pharmacy Technician
Veteran Affairs Hospital
10.2016 - Current
Medselect Supervisor
Pharmakon LTC Pharmacy
03.2013 - 09.2016
Pharmacy Technician
Walmart Pharmacy
2009 - 2013
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